DANIEL NGOMA KUABI

• Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
• Mentored junior staff, fostering professional growth and knowledge sharing within the organization.
• Analyzed market trends to inform decision-making and drive business development strategies.
• Streamlined processes resulting in improved project delivery timelines and resource allocation.

- Development of M-Pesa products

- Recruitment and training of M-Pesa agents (Walker's, Agent, Super Agent)

- Development of an aggressive M-Pesa distribution network in the assigned area (downtown Lubumbashi 1)

- Ensuring M-Pesa visibility in the commercial area.

- Launching the company in Haut-Katanga

- Organizing a team of sales representatives

- Training sales representatives

- Allocating sales territories

- Recruiting and training marketers

- Organizing marketing activities to increase visibility in the field

- Building brand trust among end consumers

- Training agents on sales principles and sales strategy

- Managing corporate accounts (major clients)

- Developing new outlying areas, including towns and villages in Katanga

- Managing teams and overseeing the company's overall revenue.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Promoted new products through effective merchandising techniques and promotional campaigns.
• Utilized point-of-sale systems to process transactions accurately and efficiently.
• Assisted in inventory management by tracking stock levels and processing shipments.
• Managing the Bandundu city sales area.
• -Recruitment of various partners in the distribution chain
• Creation of points of sale
• Ensuring brand visibility, strengthening communication (Media)
• Recruitment and training of agents
• Service management
• Ensuring active distribution
• Recruitment and monitoring of HVC clients in the Bandundu city area (Airtel Enterprise, SMB & Corporate), VIP client management.

• Making products available in the Kimbanseke 1 territory
• Recruiting wholesalers in the territory
• Establishing an active distribution network
• Training Express field agents

• Developed customized solutions to meet client needs, enhancing service delivery.
• Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
• Conducted market research to identify emerging trends and inform strategic decision-making.
• Managed client relationships, ensuring high satisfaction and repeat business opportunities.

• Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
• Conducted market research to identify new sales opportunities and client needs.
• Executed sales strategies that increased revenue and expanded market presence.
• Trained and mentored junior sales agents on best practices and product knowledge.

• Analyzed sales data to refine approaches and improve team performance metrics.
• Collaborated with cross-functional teams to align product offerings with client demands.
• Implemented feedback mechanisms to enhance service delivery and address client concerns promptly.
• Led initiatives to streamline sales processes, resulting in improved operational efficiency.

• OFFICE AGENT

• Oversaw daily operations, ensuring compliance with safety standards and company policies.
• Managed inventory levels, optimizing stock turnover and reducing waste effectively.
• Led team training sessions to enhance product knowledge and customer service skills.
• Developed scheduling strategies that improved staff efficiency and productivity.