Daniel Nguyen
San Francisco,CA
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
5
5
years of professional experience
Work History
Property Management Assistant
Family Business
03.2019 - 03.2024
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Private Tutor
Neighborhood Kids
04.2021 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
Customer Service Cashier
Grocery Outlet Bargain Market
06.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
BBA - Business
San Francisco State University
San Francisco, CA05.2026
High School Diploma -
Redwood Academy Of Ukiah
Ukiah, CA06.2022
Skills
can speak English, Vietnamese
- Document Preparation
- True team player
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Reliability and punctuality
- Verbal and written communication
- Problem-solving skills
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Private Tutor
Neighborhood Kids
04.2021 - 06.2022
Customer Service Cashier
Grocery Outlet Bargain Market
06.2020 - 08.2020
Property Management Assistant
Family Business
03.2019 - 03.2024
BBA - Business
San Francisco State University
High School Diploma -
Redwood Academy Of Ukiah