DANIEL NICKEL
Walnut Creek,CA
Summary
Concierge and customer relations specialist with extensive training in front desk operations, food and beverage, and guest services. Proven experience in 4- and 5-star hotel environments, enhancing guest satisfaction through exceptional service. Proficient in GDS and luxury travel brands, delivering seamless experiences for discerning clientele.
Overview
17
17
years of professional experience
Work History
Corporate Real Estate & Events Coordinator
Silicon Valley Bank
06.2022 - Current
- Executed administrative support tasks, consistently meeting deadlines.
- Maintained office organization and cleanliness to enhance operational efficiency.
- Managed conference rooms and equipment to facilitate meetings.
- Oversaw daily operations for U.S.-based team to ensure smooth workflow.
- Recorded deliveries and distributed packages to appropriate personnel.
- Preserved office security by enforcing safety procedures and managing reception access.
- Greeted visitors, providing information and directing them to relevant staff.
- Coordinated vendor access and communicated updates on maintenance and security policies.
SERVICE IMPROVEMENT MANAGER
TEN LIFESTYLE MANAGEMENT
12.2017 - 02.2019
- Responsible for all training duties for new team additions, including program specifics, travel tools and maneuvering corporate partnerships
- Training new hires in Ten´s offices in Las Vegas and Miami
- Led trainings based on regular feedback on quality monitoring
- Responsible for quality monitoring and improvement
- Increased the overall team quality monitoring result 15%
- Managed incentive programs
- Leading weekly client meetings presenting quality results and team output
- Handled customer feedback and complaints and was responsible for de-escalation training
LIFESTYLE MANAGER
TEN LIFESTYLE MANAGEMENT
09.2016 - 12.2016
- Assisted with customer needs for German language support for Swiss clientele
- Created extensive travel itineraries, and assisting with requests related to travel, dining and entertainment and luxury retail
- Working with a high net worth clientele
- Based on skillset, I was trained in Global Distribution System Amadeus
FRONT DESK SHIFT LEADER
AUSTRIA TREND HOTEL
VIENNA, AUSTRIA
06.2013 - 08.2014
- Welcomed guests in a friendly and affectionate manner and managed all front desk responsibilities including check-in/out, reservations, guest relations, service upsell/cross-sell night audit and all financial reconciliation
- Assisted guest with guided tours, restaurant reservation, event tickets and transportation including coordinating all activities with hotel partners
- Collaborated with all hotel departments including banquet, restaurant, bar, housekeeping, maintenance, accounting, administration, human resources, and reservations
- Proficient in Protel software
- Advanced emergency training
HOSPITALITY INDUSTRY SPECIALIST
LEONARDO HOTEL
COLOGNE, GERMANY
07.2008 - 09.2011
- Structured practical and theoretical training program with regular examinations
- Required demonstrated proficiency in front office, food preparation, food and beverage service, banquet, housekeeping, reservations, and maintenance
- Course work included nutrition, sommelier, accounting, event planning, public relations, and staff management
Education
ADVANCED TRAINING, NUTRITION AND DOMESTIC ECONOMY -
City College Cologne
01.2012
CERTIFICATE, HOSPITALITY INDUSTRY SPECIALIST -
Berufskolleg Ehrenfeld
Cologne, Germany01.2011
High School Diploma -
Abendrealschule
Bonn, Germany01.2008
Skills
- Teamwork and collaboration
- Facilities management
- Work ethic
- Problem solving
- Verbal and written communication
- Service orientation
- Relationship building
- Staff development
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Corporate Real Estate & Events Coordinator
Silicon Valley Bank
06.2022 - Current
SERVICE IMPROVEMENT MANAGER
TEN LIFESTYLE MANAGEMENT
12.2017 - 02.2019
LIFESTYLE MANAGER
TEN LIFESTYLE MANAGEMENT
09.2016 - 12.2016
FRONT DESK SHIFT LEADER
AUSTRIA TREND HOTEL
06.2013 - 08.2014
HOSPITALITY INDUSTRY SPECIALIST
LEONARDO HOTEL
07.2008 - 09.2011
ADVANCED TRAINING, NUTRITION AND DOMESTIC ECONOMY -
City College Cologne
CERTIFICATE, HOSPITALITY INDUSTRY SPECIALIST -
Berufskolleg Ehrenfeld
High School Diploma -
Abendrealschule
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