Daniel G. Nieto
Albuquerque,NM
Summary
Highly qualified Electronics Technician with training and experience in electrical and mechanical systems. Reads schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic excels in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
Regional Service Manager
Interblock Gaming USA
08.2023 - Current
- Established and maintained relationships with regional customers, and their technicians.
- Collaborated with regional sales teams to identify and meet customer needs.
- Monitored regional service operations to confirm compliance with industry standards.
- Coordinated with regional service teams to resolve customer service issues.
- Directed and managed team of 3 field service technicians in regional capacity.
- Coordinated regional service technician training and development on Aruze machine products
- Trained personnel on Aruze machine machines in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained Interblock Gaming employees on proper protocols and customer service standards.
- Led team of up to 3 service technicians in field activities.
- Installed and provided technical support for equipment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Field Service Technician III
Aruze Gaming America
03.2017 - 08.2023
- Perform on site service within assigned territory with travel
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Set up and tested machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Performed minor repairs and made adjustments to machines to resolve common problems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Troubleshoot and maintenance on machines network communications using Jackpot controllers, switches, network Hubs, casinos Server with cat5 and cat6
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in software, mechanical, and electrical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Provide on-site training to customers on machine platforms, functionality, troubleshooting, repair and configuration
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Collaborated with other field technicians to resolve complex technical issues.
- Interacted well with customers to build connections and nurture relationships.
- Supplied Manuals, Par sheets, and any licensing documentation for their Compliance regulatory agents
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Maintain an accurate inventory of equipment within service vehicle and coordinate with customer service to replenish equipment used
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Travel within territory with Company Vehicle
- Short notice service travel that includes up to 75% of work time
- Work nights, weekends and holidays when needed
- Escalate issues that cannot be directly resolved to management for a prompt solution
- Maintain a positive image of the company by providing perfect service to both internal and external customers
- Maintain current knowledge of all Aruze Gaming America game platforms
- Ability to obtain licensing, gaming card, and other certifications required by gaming regulations
- Clean background record to get security clearance and Gaming licensing for multiple nationwide jurisdictions
- Clean driving record
Field Service Technician II
Konami Gaming Inc
08.2010 - 03.2017
- Perform on site service, Game installation, game removal, conversions, configuration and preventative maintenance
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Supply on-site training to customers
- Complete correct service work orders and submit completed documentation
- Interpreted equipment diagrams and Parsheets to fully understand mechanical, software and electrical systems in need of service.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Maintain a correct inventory
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Travel within territory with Company Vehicle
- Clean driving record
- Maintain a positive image of the company by providing perfect service to both internal and external customers
- Maintain current knowledge of all Konami game platforms
- Ability to obtain licensing, gaming card, and other certifications required by gaming regulations
- Communicate effectively with customers and other employees.
Slot Technician
Sandia Resort & Casino
05.2009 - 07.2010
- Customer Service in keeping slot machine operation
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Install and setup game operations of slot machines
- Whole banks setup with player tracking network connections
- Progressive setup and programming per Gaming specifications
- Troubleshoot and repair problem with slot machine on the spot
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Ramclear and option games with bill test per Casino regulations
- Conducted routine inspections to verify compliance with gaming control.
- Explained game instructions and rules to customers.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
Service Technician
Mountain Coin Machine Distributors
07.2006 - 03.2009
- Troubleshoot and support video arcade games, juke boxes, pinball machines
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Experienced in repairing vending machines
- Troubleshot boards to part level for repair
- Part sales and Customer service
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Warehouse shipping and delivery of freight.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
Radio Shack
10.2007 - 06.2008
- Sales
- Maintain store showroom quality and organized
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Manager
Taco Bell
02.2007 - 05.2007
- Managed crew and large sums of money
- Customer service
- Scheduling
- Inventory orders
- Store equipment maintenance, food preparation management
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Checked and monitored inventory levels to reorder items.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Electronics Game Technician/Supervisor
Peter Piper Pizza
11.2000 - 07.2006
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Service and repair redemptions, Video arcade and Rides
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Keep games and ride in a safe working manner
- Supervise Game attendants on equipment cleanliness and operations
- Manage weekly inventory ordering of game redemptions and prizes
- Managed Building and ground maintenance
- Calibrated electrical components and systems to optimize performance.
- Repaired kitchen equipment such as Rotoflex ovens, refrigerated makes station, Hobart dough mixer and sheeter.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Certification in Electronics J-Standard Certified - Electronics Technology
CNM Community College
Albuquerque, New07.2006
High School Diploma -
New Mexico High School Diploma
Albuquerque, NM07.2002
Skills
- Experienced in electronics schematics literate
- Computer, multi-meter and schematic literate
- Soldering certified
- Excellent computer skills including Microsoft Office
- Forklift experience
- Board repair and maintenance
- Detail reports with images, symbols and text
- Inventory Accuracy
- Operational Efficiency
- Safety Practices
- Employee Coaching and Mentoring
- Customer Interaction
- Staff Training
- Time Management
- Power Tools and Equipment
- Attention to Detail
- Repair Services
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Regional Service Manager
Interblock Gaming USA
08.2023 - Current
Field Service Technician III
Aruze Gaming America
03.2017 - 08.2023
Field Service Technician II
Konami Gaming Inc
08.2010 - 03.2017
Slot Technician
Sandia Resort & Casino
05.2009 - 07.2010
Sales Associate
Radio Shack
10.2007 - 06.2008
Shift Manager
Taco Bell
02.2007 - 05.2007
Service Technician
Mountain Coin Machine Distributors
07.2006 - 03.2009
Electronics Game Technician/Supervisor
Peter Piper Pizza
11.2000 - 07.2006
Certification in Electronics J-Standard Certified - Electronics Technology
CNM Community College
High School Diploma -
New Mexico High School Diploma
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