Skilled professional with experience in collections, customer service, application of payments and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
AR Specialist
Hoffman Construction Co Inc
12.2023 - 06.2025
Managed accounts receivable processes, ensuring timely invoicing and payment collection.
Analyzed customer payment trends to identify discrepancies and resolve issues efficiently.
Developed and maintained strong relationships with clients to facilitate prompt payments.
Implemented process improvements, reducing outstanding receivables by streamlining documentation workflows.
Assist with billing system financial accounting activities for multiple entities
Created, managed, and maintain billing rate processing
Audited costs as posted for sensibility and correctness and produced reports for billing payroll
Provided outstanding service through timely and effective follow-ups and communications with both internal and external customers
Supported financial team with annual financial audit and departmental projects and data requests as needed
AR Collection Specialist
Schwabe, Williamson & Wyatt
03.2016 - 07.2023
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Worked with customer to create debt repayment plan based on current financial condition.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Post payments from multiple sources daily
Resolve and appeal issues with reduced e-bills while meeting required deadlines
Spreadsheet creation and maintenance
Achieved performance goals on consistent basis.
Collected on delinquent accounts to reduce overdue balances.
Identified and contacted customers with overdue accounts to address payment status.
Documented customer payment interactions and account statuses for future reference.
Negotiated payment plans with customers to prevent accounts from entering collections.
Regularly monitored accounts to identify overdue balances and potential areas of risk.