Daniel Nsungi
Arlington,USA
Summary
Personable and driven customer service professionals with a proven ability to build relationships, exceed goals, and energize team performance. Skilled in face-to-face communication and fast-paced environments. Passionate about continuous learning and growth, with a strong desire to contribute to a dynamic team.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
05.2025 - Current
- Delivered personalized service to over 100 customers weekly, maintaining a 95% satisfaction rating
- Collaborated with a team of 8 to meet and exceed monthly sales goals by 15%
- Resolved customer concerns quickly and effectively, reducing issue escalations by 25%
- Recognized for 'Employee of the Month' for outstanding teamwork and attitude
Customer service associate
UAC International Food
01.2023 - 03.2025
- Provided exceptional service to customers by addressing inquiries and resolving complaints
- Assisted in training new employees in company policies and customer service standards
- Managed customer accounts and processed orders efficiently.
Full-time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
09.2020 - 09.2022
- Provided 50+ hours per week of community service, teaching, and leadership meetings
- Managed a team of missionaries as a young mission leader, ensuring effective communication, support, and goal setting.
- Trained and mentored 2 new volunteers, guiding them through responsibilities, goals, and cultural adaptation.
Education
Commercial Fundamentals Certificate -
Brigham Young University
Rexburg, ID04.2026
Skills
- Customer Engagement
- Team Collaboration
- Sales & Upselling
- Problem Solving
- Verbal Communication
- Adaptability & Learning Agility
- Organization
- Strict time management
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
05.2025 - Current
Customer service associate
UAC International Food
01.2023 - 03.2025
Full-time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
09.2020 - 09.2022
Commercial Fundamentals Certificate -
Brigham Young University