Daniel Nunez Vergara
Cleveland,OH
Summary
Self-confident Guest Services Supervisor with 3 years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry.
Overview
5
5
years of professional experience
Work History
Guest Service Supervisor
Towne Park
Cleveland, OH
10.2019 - Current
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Set and managed policies for concierge services and guest relations.
Team Member
Auntie Annes
Westlake, OH
06.2018 - 10.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
Mitchell's Ice Cream
Rocky River, OH
09.2017 - 06.2018
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
Sales Associate
Prius Connection
Los Angles, CA
06.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote cars.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding our vehicle.
Education
No Degree -
John Carroll University
Cleveland, OHSkills
- Operational Efficiency
- Guest Inquiries
- Guest Satisfaction
Timeline
Guest Service Supervisor
Towne Park
10.2019 - Current
Team Member
Auntie Annes
06.2018 - 10.2019
Team Member
Mitchell's Ice Cream
09.2017 - 06.2018
Sales Associate
Prius Connection
06.2017 - 08.2017
No Degree -
John Carroll University
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