To obtain a rewarding position that will allow me to use my diverse engineering skillsets, as well as show my passion for learning and problem solving.
Overview
3
3
years of professional experience
Work History
Engineering Technician
The Home Depot
10.2022 - Current
Created designs/Test Fixtures at minimal costs using high-volume engineering processes and careful material selection for conducting several tests which allowed product
testing to be conducted over 300% faster.
Organized, analyzed, and shared data from testing to create meaningful stories that tells the history of the product to relay to the product engineers, merchants or job requestors.
Collaborated with engineers in new product introduction phases to develop and verify design changes
Interpreted blueprints, technical drawings, schematics and computer-generated reports for product conformance with engineering design and performance specifications
Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry
Communicated with vendors, key suppliers and private brands to select project materials and meet customers needs.
Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
IT Support Technician
Freelance
05.2021 - 12.2021
Troubleshooted and diagnosed problems to accurately resolve a wide range of technical issues
Explained technical information in clear terms to non-technical individuals to promote better understanding
Configured hardware, devices, and software to set up workstations for employees
Retained existing clients and developed over 1000 new accounts by extending high quality and efficient customer service
Trained users on how to operate personal or work-related devices.
Head Administrator/Customer Service Representative
Maazi Chops
09.2020 - 12.2021
Handled billing and invoicing for all orders
Received inbound calls from customers and transferred calls to designated areas
Assisted the sales team with customer information, quotes, and orders
Maintained accurate information on all customer accounts
Ordered and tracked all necessary inventory for the company
Accurately provided product and service information to customers.
Education
Bachelor of Science in Electrical Engineering -
Georgia Southern University
Statesboro, GA
12.2020
Skills
MultiSim
MATLAB
Arduino
PLC
Alteryx
Power BI
SolidWorks
Microsoft Office
SQL
Customer Service Support
System Performance Assessment
Troubleshooting Network Issues and Resolution Tracking
Repair Remote Technical Support
Campus Involvement
National Pan-Hellenic Council, Georgia Southern University Delegate, Statesboro, April 2019, December 2020
National Society of Collegiate Scholars, Statesboro, GA, January 2016, December 2020
Leadership Experience
Omega Psi Phi Fraternity, Inc., NAACP Chair, Reclamation and Retention Chair, Community Service Chair, Georgia Southern University, April 2019, Present, Responsible for making sure the Zeta Delta Delta Chapter maintains a Life Membership at Large in the NAACP., Facilitates events for the Chapter in collaboration with the NAACP in efforts to help the GSU Community., Makes concerted efforts at the international, district and local levels to retain active brothers and return inactive brothers to full participatory status.
African Student Association, President, Georgia Southern University, May 2018, May 2019, Raised over $2000 and organized events for over 1000 people including GSU’s very first “Taste Of Africa” event.., Worked with the International Office to bring in prospective students from Africa., Started a mentorship program for ASA members in their freshman and sophomore years.
International Ambassador, Georgia Southern University, Spring 2016, December 2020, Met, served, and built relationships with other students, developed leadership skills, contributed and served the campus community., Helped prospective international students become Georgia Southern Students.
Student Mayoral Campaign Ambassador, November 2017, December 2017, Devised a PR strategy to get the target audience of students to participate in early voting.
Timeline
Engineering Technician
The Home Depot
10.2022 - Current
IT Support Technician
Freelance
05.2021 - 12.2021
Head Administrator/Customer Service Representative