Daniel Ober
Nashville,TN
Summary
Full Stack Engineer with a strong foundation in Integration Solutions, Technical Support, Customer Success and Leadership. Proficient in managing customer relationships and achieving business growth through effective customer success strategies. Proven ability to work successfully in a remote environment, leveraging strong communication and collaboration skills to achieve team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
API Solutions Engineer (Remote)
Jones Lang LaSalle, JLL
09.2021 - Current
- Developed and implemented APIs for various applications using REST, SOAP, and GraphQL protocols
- Provided technical guidance and support to developers and stakeholders on API development best practices and standards
- Conducted API testing, troubleshooting, and debugging to ensure optimal performance and functionality
- Documented API specifications, usage instructions, and maintenance procedures
- Monitored and analyzed API usage, performance, and uptime using monitoring tools and dashboards
Software Engineering Immersive
General Assembly
11.2020 - 03.2021
- Software engineering immersive bootcamp, over 500+ hours of practical application in HTML, CSS, JavaScript, Ruby, React, Mongoose, Express, Rails,
- MongoDB, Postgres, APIs, and other development tools
- Completed in-class projects, hackathons, and personal projects focused on real-world applications of principles and best practices.
Client Success Manager
JumpCrew
02.2020 - 07.2020
- Managed client relationships, communications, results, and engagements, while minimizing client retention
- Provided clients with accurate monthly/quarterly sales forecasting, consultative reviews, weekly reporting and health-checks
- Ensured that all delivery team members were striving towards achieving their KPIs and success metrics established for each client
Manager, Customer Success
CarGurus Inc.
07.2017 - 08.2019
- Managed daily operations, while leading and motivating a team of 20+ to ensure outstanding customer support
- Built out a Customer Support function in a start-up environment, including all of Support policies, procedures, KPI's and knowledge base
- Set a clear mission and deployed strategies focused towards that mission
- Planned for growth of customer base, product offerings, and team development to prepare and optimize for CarGurus' continued success
- Maintained a high CSAT score (90% overall CSAT in 2019)
- CarGurus President's Club Award, 2017
Team Lead, Customer Success
CarGurus Inc.
08.2016 - 06.2017
- Motivated, lead, and coached a team of 16 Support agents
- Established and rolled out KPI metrics with a focus on overall throughput and quality
- QA of support cases daily, monitored agent performance, conducted one on one meetings and performance reviews
- Built out an effective one-on-one and coaching/feedback structure between Team Lead and individual contributor
Customer Success Specialist
CarGurus Inc.
01.2015 - 07.2016
- Managed 250+ designated CarGurus client accounts
- Hit clearly defined milestones on each account and provided equal amount of time and effort across all assigned accounts
- Analyzed dealers' performance and provided consultation on improving lead flow/exposure on CarGurus to secure a long term relationship
Retirement Initiation & Survivor Support
Mercer
07.2012 - 01.2015
- Offered end to end support for initiation of retirement process or notification of employee or dependent death
- Performed daily management of open cases and new cases on retirement and death cases which included interaction with employees, survivors, funeral homes and/or internal administration
- Delivered high touch and empathic service delivery via single point of contact through integration of all domains including deferred contribution plans, defined benefit plans, health and welfare benefits
Education
Film Scoring/Composition and Percussion
BERKLEE COLLEGE OF MUSIC
Boston, MALiberal Arts and History
DEAN COLLEGE
Franklin, MASkills
- API development experience
- Proficient in programming
- API security knowledge
- Testing and debugging
- API documentation familiarity
- Monitoring and analytics experience
- Project management
- Strong collaboration skills
- Excellent communication skills
- Planning and organization
Affiliations
- CarGurus President's Club Award, 2017
Certification
- KCBS Certified Barbecue Judge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionCompany CultureWork-life balanceCareer advancementPaid time offPaid sick leaveHealthcare benefitsPersonal development programsTimeline
API Solutions Engineer (Remote)
Jones Lang LaSalle, JLL
09.2021 - Current
Software Engineering Immersive
General Assembly
11.2020 - 03.2021
Client Success Manager
JumpCrew
02.2020 - 07.2020
Manager, Customer Success
CarGurus Inc.
07.2017 - 08.2019
Team Lead, Customer Success
CarGurus Inc.
08.2016 - 06.2017
Customer Success Specialist
CarGurus Inc.
01.2015 - 07.2016
Retirement Initiation & Survivor Support
Mercer
07.2012 - 01.2015
Film Scoring/Composition and Percussion
BERKLEE COLLEGE OF MUSIC
Liberal Arts and History
DEAN COLLEGE