Daniel Obiekwe
Atlanta,United States
Summary
Results-driven Customer Success Manager with 10+ years of experience leading teams and driving revenue growth through strategic account management. Proven track record in both post-sale support and sales, with expertise in process improvement. Recognized for excellent analytical and time-management skills, building strong relationships, and delivering value to clients. Empathetic problem solver with a passion for efficiency. Skilled in communication, presentation, and inspiring teams for success.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
PlayOn! Sports
Atlanta, GA
04.2022 - Current
- Increase account revenue and school retention by conducting regular check-ins for tactical items, and performing strategic business reviews for alignment of objectives
- Develop and maintain a deep understanding of the high school digital ticketing industry and market trends to anticipate their needs and provide value-added solutions
- Develop and maintain strong relationships with key stakeholders within school districts to ensure customer satisfaction and retention
- Provide ongoing training and education to schools on product updates and new features to ensure maximum utilization and satisfaction.
Account Representative
Uber Eats
Atlanta, GA
09.2021 - 04.2022
- Executed end-to-end sales processes, taking ownership of prospect merchant relationships within the market, from initial outreach and needs assessment to successful deal closure, consistently exceeding sales targets
- Regularly analyzed sales performance metrics and market trends, providing actionable insights to improve sales strategies, enhance customer satisfaction, and optimize overall business performance
- Provided training and support to new merchant partners to ensure successful onboarding and maximize their revenue potential
- Stayed abreast of industry developments, competitor activities, and emerging market trends to adapt and refine sales approaches, ensuring a competitive edge in the dynamic food delivery landscape.
Homeowner Account Manager Team Lead
Networx
Atlanta, GA
01.2018 - 09.2021
- Successfully led a team of homeowner account managers, providing guidance, mentorship, and fostering a collaborative work environment
- Implemented effective team-building strategies resulting in increased team morale and productivity
- Analyzed existing processes and recommended improvements, leading to increased efficiency and streamlined operations
- Effectively communicated with internal stakeholders, providing updates on team performance, challenges, and opportunities
- Established and monitored key performance indicators (KPIs) to measure team and individual performance.
Education
Bachelor's Degree - Marketing
Auburn University
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Time Management
- Analytical Skills
- Creative Leadership
- Communication Skills
- Customer Relationship Management
- Proficient in (Salesforce, ChurnZero, HubSpot, Looker)
- Training and Mentoring
- CRM Software
- Customer Retention
- Strategic Planning
- Business Development
Personal Information
Title: CUSTOMER SUCCESS MANAGER
Timeline
Customer Success Manager
PlayOn! Sports
04.2022 - Current
Account Representative
Uber Eats
09.2021 - 04.2022
Homeowner Account Manager Team Lead
Networx
01.2018 - 09.2021
Bachelor's Degree - Marketing
Auburn University
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