Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Daniel Ochoa

Pomona,NY

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.

Overview

7
7
years of professional experience

Work History

Account Manager

Richard Allen Inc
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Fullfilment Operations Team Leader

Target
11.2020 - 02.2024
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Was heavily involved in the seasonal hiring process/decision-making for Q4. Once new starts began, I was fully responsible for the training of about 50 new team members during the busiest time of the year.

Food Runner

Cobblestone Restaurant
03.2017 - 03.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.

Education

High School Diploma -

Ramapo High School
Spring Valley, NY
06.2020

Skills

  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Strategic Planning
  • Team Training
  • Order Fulfillment
  • Quality Assurance
  • Operational Efficiency
  • Procedure Implementation
  • Goals and performance
  • Project Management
  • Upselling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager

Richard Allen Inc
02.2024 - Current

Fullfilment Operations Team Leader

Target
11.2020 - 02.2024

Food Runner

Cobblestone Restaurant
03.2017 - 03.2020

High School Diploma -

Ramapo High School

Similar Profiles

CREATE PROFILE
Daniel Ochoa