Daniel O'Connor
Draper,UT
Summary
Dynamic Vice President of Client Relations with a proven track record at HCTec Partners, enhancing client retention by 40% and driving a 35% revenue increase. Expert in strategic planning and client relationship management, I excel in cross-functional collaboration and problem resolution, ensuring exceptional service delivery and long-term client success.
Overview
1
1
Certification
Work History
Vice President of Client Relations/Partner Success
HCTec Partners
- Lead team of 12 partner success managers with focus on on-boarding, account retention and growth.
- Increased client retention by developing and executing strategies to strengthen client relationships and maximize lifetime value. Increasing NPS by 40%.
- Grew annual client portfolio revenue by 35% through identifying and capitalizing on expansion opportunities.
- Led cross-functional teams to deliver customized solutions and top-tier service levels for strategic partner accounts.
- Built trust and maintained regular communication to ensure high client satisfaction and loyalty.
- Responded promptly to client concerns and negotiated solutions to resolve issues.
- Partnered with the sales team to develop targeted prospecting strategies.
Vice President of Client Relations
Stoltenberg Consulting, Inc.
- Successfully realized more than $425K in cost savings through staffing optimization in the first year of an engagement with Northwestern Medicine.
- Championed the transition from legacy applications to Epic at Mary Washington Healthcare, coordinating 60 individuals throughout Tier 2 stabilization work, legacy support, and guidance for conversion to Epic.
- Directed all management support for GE Centricity revenue cycle throughout an internal transition to Epic at the University of Rochester Medical Center.
- Conducted a comprehensive project audit throughout an Epic Revenue Cycle Implementation at Mount Sinai Medical Center, ensuring milestone and cost adherence.
- Provided executive oversight for a three-phase advisory services engagement transitioning Lake Health from Cerner Soarian to Cerner Millennium Epic.
- Spearheaded an engagement to provide strategic assessment of consolidation of the Medicine IT department at Carolina East Health System.
- Pioneered planning and implementation of Sharable Ink/SDA Ink across six facilities for South Denver Anesthesiologist, successfully achieving Meaningful Use stage 1, 100% documentation, development of a data warehouse, and improvements across revenue cycles.
- Led a three-phase Epic implementation, transitioning the University of Rochester Medical Center from legacy Siemens INVISION software.
- Completed a comprehensive information systems department staffing review for Memorial Hospital and Healthcare Center.
- Performed current state analysis and review of the CORE system and third-party solution, resulting in a recommendation to move from managed services to an internal technology solution.
- Functioned in a dual role overseeing the firm's client-facing Epic Practice and the internal Tier 1+ Service Desk Service Line, providing support to more than 20 facilities nationally.
Clinical Systems Manager | Project Manager
University of Rochester Medical Center
- Improved patient care by leading a team of 18 clinical analysts, educators, and technicians in implementing and supporting major clinical system initiatives.
- Drove successful project outcomes through effective project management and clinical expertise, ensuring seamless integration of new technologies into existing workflows.
Chief Information Officer
United Memorial Medical Center
- Innovated strategic planning and technological direction, guiding collaborative efforts across all medical center areas.
- Pioneered business continuity planning, monitoring, and defining all service level agreements (SLA) with both internal and external customers.
Education
Master of Business Administration (MBA) -
University of Rochester, William E. Simon Graduate School of Business Administration
Bachelor of Science (BA) - Management & Marketing
Alfred State College - SUNY
Associate Degree - Nursing
Alfred State College - SUNY
Skills
- Project management
- Client retention
- Revenue cycle
- Cost optimization
- Customer relationship management
- Team leadership
- Strategic planning
- Cross-functional collaboration
- Performance metrics
- Problem resolution
- Effective communication
- Change management
- Account management
- Negotiation and persuasion
- CRM software
- Performance monitoring and evaluation
- Cross-functional team leadership
- Decision-making
- Proposals and presentations
- Client relationship building
- Performance monitoring
- Process improvement
Certification
- Lean Six Sigma Green Belt
- ITIL Foundation Certified
Timeline
Vice President of Client Relations/Partner Success
HCTec Partners
Vice President of Client Relations
Stoltenberg Consulting, Inc.
Clinical Systems Manager | Project Manager
University of Rochester Medical Center
Chief Information Officer
United Memorial Medical Center
Master of Business Administration (MBA) -
University of Rochester, William E. Simon Graduate School of Business Administration
Bachelor of Science (BA) - Management & Marketing
Alfred State College - SUNY
Associate Degree - Nursing
Alfred State College - SUNY
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