Daniel O'Hearn
Westford,MA
Summary
Pre-Sales Engineer with track record of generating multi-million dollars of service and product revenues selling software solutions, services and products (e.g., CRM, Exchange, Cloud servers and Online services) Sales Consultant with equal parts technical aptitude and business acumen and a consultative approach to finding creative solutions to real customer problems Proven track record with over 30 years of technology experience
Overview
17
17
years of professional experience
Work History
Director of Platform Administrator
Ricoh Americas Corporation
07.2013 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Managing Director SaaS Sales
MindShift / www.123togther.com/Groupspark.com
07.2013 - Current
- Manage team toward achieving/exceeding sales and personal goals
- Align people, capabilities and capacity to business strategy
- Oversee the coordination of Sales Delivery teams – AD Account Management, Solutions Engineers, and indirectly, Implementation Managers
- Prepare regular sales pipeline and forecast reports for business stakeholders
- With Market Center Leaders, establish and monitor sales performance, adjust sales forecasts; create motivational and rewards program.
Sales Engineer
MindShift / www.123togther.com/Groupspark.com
10.2009 - Current
- Create strategic and technical sales strategies and presentations for prospective customers
- Demonstrate extensive technical expertise in their solution, integration processes and enterprise infrastructure
- Successfully support a group of Account Executives on multiple opportunities working in a fast paced sales environment
- Provide sales channel and partner support including identifying prospect needs, prospect qualification, product support, technical support, prospect presentations and demonstrations
- Develop and deliver sales channel training programs
- Provide technical project management to migrate new client.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
Customer Support Manager
MindShift / www.123togther.com/ Groupspark.com
11.2006 - Current
- Overseen 15 Technicians for a 24/7 call center for Exchange Hosting Company
- Manage 1600 tickets and phone calls weekly
- Update and manage support website
- Troubleshoot and manage mobile connectivity
- Oversee migrations to Exchange
- Work closely with sales team on developing new deals.
Education
Oracle Education Center
Microsoft Official Curriculum Course
Leadership 2000
Boston, MABoston University
Skills
- Outstanding interpersonal, communication and presentation skills both online and in person
- Experience with API services, Online control panel and SaaS Services
- The ability to listen to what the client is asking for and understand the clients pain points and sell to that
- Perform advanced or complex prototyping for of enterprise software solutions
- Perform needs analysis and RFP/RFI responses
- E-commerce Strategy
- Sales Tracking
References
Available Upon Request
Timeline
Director of Platform Administrator
Ricoh Americas Corporation
07.2013 - Current
Managing Director SaaS Sales
MindShift / www.123togther.com/Groupspark.com
07.2013 - Current
Sales Engineer
MindShift / www.123togther.com/Groupspark.com
10.2009 - Current
Customer Support Manager
MindShift / www.123togther.com/ Groupspark.com
11.2006 - Current
Oracle Education Center
Microsoft Official Curriculum Course
Leadership 2000
Boston University