Daniel O'Keefe
Eureka,MO
Summary
Proven Automotive Service Advisor with a track record of enhancing customer satisfaction and exceeding sales targets at Lou Fusz Buick GMC, Dave Sinclair Buick GMC and Elco Chevrolet Cadillac. Skilled in customer service and automotive terminology. From a tool box to a desk I have built an outstanding rapport with customers. Confidence in myself reflects my actions everyday in a work place environment weather it is as simple concern or a major issue, I have handled them all. My past employers enjoyed my strong work ethic when it comes to making customers concerns my concerns. Everyday customers know that he or she can trust and count on me as a trained professional dealing with area they are unaware of. Over my 25years of servicing and advising clients i have been honored to build many great professional relationships. Nothing is more satisfying than seeing a smile on a customers face. Leading or following in the work place I am solid as a rock!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Elco Chevrolet Cadillac
10.2020 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Automotive Service Advisor
Lou Fusz Buick GMC
10.2017 - 11.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Automotive Service Advisor
Dave Sinclair Buick GMC
04.2014 - 11.2017
- Coordinated with parts department to determine availability of necessary components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Education
High School Diploma -
Oakville Sr. High School
St Louis, MO06.1994
Skills
- Customer service
- Customer Satisfaction
- Service Advising
- Warranty processing
Certification
Missouri State Safety and Emissions Inspection License
General Motors Inc. Circle of Learning Certification
Timeline
Service Technician
Elco Chevrolet Cadillac
10.2020 - 02.2023
Automotive Service Advisor
Lou Fusz Buick GMC
10.2017 - 11.2020
Automotive Service Advisor
Dave Sinclair Buick GMC
04.2014 - 11.2017
High School Diploma -
Oakville Sr. High School