Daniel Okeleke

Guest Check in

Pickle and Social

12.2023 - 08.2024

Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
Consistently met or exceeded performance goals related to reservation accuracy, customer service, and overall efficiency.
Managed high-volume periods with professionalism, prioritizing tasks to maintain organization and efficiency during busy times.
Answered questions about resort amenities and offered area attractions information.
Streamlined check-in procedures for improved accuracy and reduced wait times.
Accessed reservations system to assist guests with reservations or check vacancy.
Actively participated in staff meetings to share insights on potential improvements for the check-in clerk role.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered multi-line phone system and enthusiastically greeted callers.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered customer telephone calls promptly and appropriately handled needs.
Collected room deposits, fees, and payments.
Oversaw fast-paced front desk operations and guests' needs at busy facility.