Daniel Oliveira
Irvine,CA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Duffy Electric Boat Company. Skilled in boat handling and maintaining a clean, safe environment, while excelling in active listening to resolve customer concerns swiftly. Trilingual in English, Spanish, and Portuguese, adept at training staff and improving service delivery.
Overview
4
4
years of professional experience
Work History
Dock Hand
Duffy Electric Boat Company
11.2021 - Current
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Maintained clean, orderly work environment free of hazards.
- Removed safety hazards, soiled items, and trash from customer areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in practices and procedures.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Test-drove vehicles to confirm proper operation before delivering to customers.
Restaurant Busser
Vicci Cafe
04.2021 - 11.2021
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Groundskeeper
Newport Beach Country Club
08.2020 - 11.2020
- Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
- Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
- Cleared walkways and created appealing landscape by performing seasonal activities, including golfing , dining and entertaining.
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
- Identified plant diseases and researched methods for mitigation.
- Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
- Completed all timesheets and paperwork on time and accurately to maintain up-to-date files.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Cleared private areas of debris before and after events to maintain elegance of grounds.
- Cultivated soil and added fertilizer, compost and amendments.
Education
Associate of Arts - Music Production
Los Angeles Recording School
Los Angeles, CA11.2023
High School Diploma -
Arnold O. Beckman High School
Tustin, CA05.2019
Skills
- Trilingual in English, Spanish, and Portuguese
- Maintaining and Cleaning Equipment
- Boat Handling
- Lifting and Sorting
- Operational Efficiency
- Janitorial Duties
- Active Listening
- Customer Order Management
- Project Presentations
Timeline
Dock Hand
Duffy Electric Boat Company
11.2021 - Current
Restaurant Busser
Vicci Cafe
04.2021 - 11.2021
Groundskeeper
Newport Beach Country Club
08.2020 - 11.2020
Associate of Arts - Music Production
Los Angeles Recording School
High School Diploma -
Arnold O. Beckman High School
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