Daniel Oritsetserundede
Houston,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
I am also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bloom Insurance Agency
04.2020 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Data Entry Clerk
Alcon Manufacturing
09.2018 - 04.2020
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Reviewed completed work for compliance with regulations.
Education
Associate of Science - Health
Houston Community College
Houston, TX06.2020
Skills
- Active Listening
- Lotus Notes
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Order Processing
- Call Center Operations
- Livechat Messaging
- Professional Telephone Demeanor
- Time Management
- Data Evaluation
Timeline
Customer Service Representative
Bloom Insurance Agency
04.2020 - 11.2022
Data Entry Clerk
Alcon Manufacturing
09.2018 - 04.2020
Associate of Science - Health
Houston Community College
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