Daniel Ornelas
Bakersfield,CA
Summary
Driven and goal-oriented with experience in conducting research on performance improvement opportunities. Always ready to step in and positively impact the learning experience.
Overview
10
10
years of professional experience
Work History
FC Associate
Amazon
01.2022 - Current
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained accurate records of warehouse KPIs and provided regular reports to management, facilitating informed decision-making for ongoing improvement initiatives.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
Fiscal Support Technician
County Of Kern
08.2019 - 11.2021
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Evaluating and recommending improvements to prevent recurring problems.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Assisted customers in navigating company website, improving overall user experience.
- Developed key performance metrics for measuring and tracking team success in meeting service objectives.
- Processed collections and preparing deposits.
- Analyzing and reconciling account activities and trends. Compiled and maintained statistical data records for distribution to Superiors.
Greenhouse Manager
Pick A Little Farms
07.2014 - 08.2015
- Cultivated open communication among team members through regular meetings focused on operational improvements.
- Managed greenhouse budgets, reducing costs while maintaining high-quality standards for plants and products.
- Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and irrigation schedules.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
Supervisor
Jack In The Box
06.2014 - 08.2015
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Ensured timely payment processing for suppliers by liaising closely with accounts payable department, contributing towards maintaining good supplier relationships.
Service Representative
Xerox
06.2014 - 08.2015
- Maintained detailed records of borrower interactions, ensuring accurate documentation and seamless handoffs between team members for optimal collection outcomes.
- Developed customized payment arrangements based on borrowers'' financial situations, increasing the likelihood of successful repayments.
- Collaborated with a team of collectors to achieve monthly targets, sharing best practices and learning from others'' experiences.
- Improved negotiation skills through regular training sessions, resulting in higher recovery rates for outstanding loan balances.
Education
Associate of Arts - General Studies
Bakersfield College
Bakersfield, Ca06.2025
Skills
- Prioritizing the customer experience
- Problem Solving
- Analysis
- Team Collaboration
- 25Live, Meeting Maker, MyCSUB
- Microsoft Office
- Quick Learner
Timeline
FC Associate
Amazon
01.2022 - Current
Fiscal Support Technician
County Of Kern
08.2019 - 11.2021
Greenhouse Manager
Pick A Little Farms
07.2014 - 08.2015
Supervisor
Jack In The Box
06.2014 - 08.2015
Service Representative
Xerox
06.2014 - 08.2015
Associate of Arts - General Studies
Bakersfield College