Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Daniel Orr

technician
Lytle,TEXAS

Summary

I have a Class A CDL with inducements, I have been a Volunteer Firefighter for 20 plus years. I am currently enrolled in The Firefighter 1&2 class in Medina County Texas and I am a current Member of Mcesd1 as a Firefighter/First Responder/Engineer.

Work History

Technical Support Specialist

Rescue-ops
09.2020 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Wheelchair Vehicle Driver

Superior Care Ambulance
05.2018 - 05.2020
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Read maps and followed written and verbal geographic directions.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Commercial Driver/Customer Service Associate

AutoZone
05.2017 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Commercial Truck Driver

CPC Logistics
12.2014 - 01.2017
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Conducted efficient cargo transfers to maintain route schedules.
  • Contacted customers to report delayed delivery times.
  • Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Interacted with customers and offered exemplary service, escalating issues to [Job title].
  • Reported driving hours and [Type] data into shift logs for submission to [Job title], maintaining high level of accuracy and detail.
  • Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
  • Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to [Number] pounds.
  • Maintained exterior and interior cleanliness of [Number]-foot truck through [Action] and [Action].
  • Saved $[Amount] worth of fuel per [Timeframe] by researching and planning more efficient routes.

Education

Associate Degree in Nursing - Flight Nurse

Northwest Vista College
San Antonio, TX

Certification - Firefighter 1&2

Medina County Fire Academy
Castroville, TX
04.2023

Skills

  • Component Replacements
  • Troubleshooting and Diagnosing
  • Hardware Upgrades
  • Organizational Skills
  • Hardware Evaluation

Accomplishments

Firefighter Of the year 1989

Safe Driver Award Swift Transportation

Certified Driver Instructor with Kllm

Landing Zone certified for Air Evac

Cpr and Aed Certified Through Medina County Texas




Certification

Aed/Cpr Certified

Class A Cdl

Truck Driving Instructor

Timeline

Technical Support Specialist

Rescue-ops
09.2020 - Current

Wheelchair Vehicle Driver

Superior Care Ambulance
05.2018 - 05.2020

Commercial Driver/Customer Service Associate

AutoZone
05.2017 - 04.2018

Commercial Truck Driver

CPC Logistics
12.2014 - 01.2017

Associate Degree in Nursing - Flight Nurse

Northwest Vista College

Certification - Firefighter 1&2

Medina County Fire Academy

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