Daniel Ortega
Yonkers,NY
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Sticky's
12.2024 - 02.2025
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
- Performed cashiering duties accurately including taking orders, handling payments, making change.
- Provided friendly and attentive service to ensure customer satisfaction.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
- Greeted and accommodated guests, building positive experience from first interaction.
Lotto Station
WestRiver Pharmacy
04.2024 - 12.2024
- Collaborated with team members to meet tight deadlines while maintaining quality standards.
- Utilized barcode scanners to accurately record package information.
- Inspected packages for accuracy before sorting them into designated areas.
- Kept work area clean and organized at all times, following company procedures for storage and disposal of materials and products.
- Handled hazardous materials safely, adhering to all relevant regulations.
- Responded quickly to customer complaints or concerns about shipping errors or damages incurred during transit time frames.
Concierge/Security
Royale Company
06.2023 - 04.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Restaurant Team Member
Panera Bread
03.2022 - 02.2023
- Prepared food orders, cooked on the grill, and operated the fry station.
- I have trained new employees by demonstrating tasks and coaching them during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Customer Service Associate (CSA)
Clean Rite Center
06.2021 - 12.2021
- Intake customer's orders as they arrive, wrote down and processed their orders.
- Completed tasks such as Sweeping, Cleaning the floors, Changing the garbage, and Wiping down the washing machines.
- Notified customers of their orders when they are ready, when there is an issue, and when a customer left items within their load.
- Stocked up laundry detergent in the vending machines when required.
Customer Service
The Home Depot
04.2019 - 02.2021
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- All orders were maintained and placed adequately within a certain time range.
- Handles Deliveries and Pulling Orders.
- Certified in Forklift and Reach mechanics.
Restaurant Team Member
Smashburger
02.2017 - 01.2019
- Restocked food items, including condiments and toppings, whenever they appeared to be running low.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Maintained complete knowledge of the restaurant menu, including daily specials.
- Inventoried and restocked items throughout the day.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware, and linens.
- Wiped down kitchen surfaces with fresh cloths, hot water, and company-approved cleaning products to prevent food-borne illness.
- Maintained high standards of cleanliness and sanitation.
- Keep kitchen areas clean and free of debris and water.
- Maintain a clean, neat, and properly stocked check stand area.
Education
High School Diploma -
Bronx High School For Law And Community Services
The Bronx, NY06-2018
Skills
- Dining experiences
- Multitasking
- Taking orders
- Excellent judgment
- Problem-solving
- Flexible schedule capability
- Time management
- Quick learner
- Customer service
- Presentation skills
- Strong work ethic
- Team leadership
- Table setting
- Strong teamwork
- Food preparation
- Cash handling expertise
- Verbal and written communication
- Guest experiences
LANGUAGES
English Fluent
Spanish Beginner
Certification
- Security Guard License
- F-01 Fire Guard License
- F-03/F-04 Fire Guard License
Timeline
Restaurant Team Member
Sticky's
12.2024 - 02.2025
Lotto Station
WestRiver Pharmacy
04.2024 - 12.2024
Concierge/Security
Royale Company
06.2023 - 04.2024
Restaurant Team Member
Panera Bread
03.2022 - 02.2023
Customer Service Associate (CSA)
Clean Rite Center
06.2021 - 12.2021
Customer Service
The Home Depot
04.2019 - 02.2021
Restaurant Team Member
Smashburger
02.2017 - 01.2019
High School Diploma -
Bronx High School For Law And Community Services
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