Daniel Ortiz
Palm Beach,FL
Summary
Adaptable individual with skill following instructions and tactfully resolving issues for unhappy customers. Experienced Meter Technician with background addressing and repairing damaged equipment and participating in safety meetings.
Overview
20
20
years of professional experience
Work History
Parking Meter Technician
City Of West Palm Beach
05.2022 - Current
- Attended safety meetings and took part in safety awareness trainings and programs.
- Repaired non-functioning meters and tested to verify operational status.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Barber
GoodFellas Barber Shop
03.2009 - 04.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
Customer Service Representative
Florida Air Conditioning Distributors
04.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with questions pertaining to air conditioning equipment.
Customer Service Representative
Congress Auto Parts
01.2004 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Adult Education Center Of Palm Beach
West Palm Beach, FL05.2005
Skills
- Field Investigations
- Records Preparation
- Processing Customer Requests
- Online Databases
- Recording Logs
Interest's
I enjoy Spending time with family and friends.
Languages
English
Full Professional
Timeline
Parking Meter Technician
City Of West Palm Beach
05.2022 - Current
Barber
GoodFellas Barber Shop
03.2009 - 04.2022
Customer Service Representative
Florida Air Conditioning Distributors
04.2007 - 04.2009
Customer Service Representative
Congress Auto Parts
01.2004 - 08.2006
High School Diploma -
Adult Education Center Of Palm Beach
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