Daniel Ortiz
Newnan,GA
Summary
Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Overview
22
22
years of professional experience
Work History
Grocery Team Leader
Publix Supermarkets Store
03.2022 - Current
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
- Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
- Developed strong relationships with vendors to negotiate favorable pricing terms that directly benefited the company''s bottom line.
Assistant Manager
Walmart
02.2014 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager of Operations
Wag A Lot
05.2005 - 02.2014
- Built trust between trainer and canine through patience and encouragement during difficult moments within training sessions.
- Expanded knowledge of canine behavior science through continuous research on current best practices in dog training methods.
- Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
- Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
- Increased overall efficiency by assisting with administrative tasks such as scheduling appointments, managing client records, and processing payments.
- Contributed to a safe and welcoming environment for both dogs and their owners, maintaining a clean facility and organized equipment.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
3rd Class Petty Officer
Navy
06.2002 - 04.2005
- Optimized resource utilization with careful planning and allocation of assets.
- Participated in community outreach events to represent the organization positively while fostering goodwill.
- Delivered comprehensive briefings to senior leaders on current operations status.
- Safeguarded sensitive materials with strict adherence to security protocols, reducing the risk of information breaches.
- Evaluated performance metrics to identify areas for improvement within the team structure.
- Conducted thorough equipment inspections, identifying maintenance needs and preventing potential malfunctions.
- Improved morale and unit cohesion through effective leadership and conflict resolution strategies.
Education
Certification Medical Front Office, Managment - Business Administration And Management
Central Georgia Technical College
Macon, GA08.2013
GED -
Central Georgia Technical College
Macon, GA12.2001
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Scheduling Coordination
- Employee Coaching
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Training and mentoring
- Employee Training
- Complaint Handling
- Supply level management
- Interpersonal and written communication
- Visual Merchandising
- Store maintenance
- Product Merchandising
- Expense Tracking
- Price Structuring
- Multitasking and Prioritizing
- Critical Thinking
- Cash Handling and Reconciliation
- Decision-Making
- Team Building and Motivation
Timeline
Grocery Team Leader
Publix Supermarkets Store
03.2022 - Current
Assistant Manager
Walmart
02.2014 - 02.2022
Assistant Manager of Operations
Wag A Lot
05.2005 - 02.2014
3rd Class Petty Officer
Navy
06.2002 - 04.2005
Certification Medical Front Office, Managment - Business Administration And Management
Central Georgia Technical College
GED -
Central Georgia Technical College