Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniel Ortiz

Queens,NY

Summary

Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Elmhurst, NY
09.2019 - Current
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Checked orders for quality and completeness.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled emergency situations with composure and in accordance with company guidelines.

Library Assistant

Cypress Hills Library
Cypress Hills, NY
03.2019 - 06.2019
  • Conducted inventory of library collections on a regular basis.
  • Assisted in the cataloging of new books and materials.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Maintained records of items received, issued and returned.
  • Returned books to circulation by placing on proper shelves.
  • Acquired books, pamphlets and periodicals by facilitating ordering process.

Cashier

Dunkin Donuts & Baskin Robbins
Bayside, NY
10.2017 - 09.2018
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

High School Diploma -

Campus Magnet
New York, NY
06-2016

Skills

  • Staff scheduling
  • Workplace safety
  • Customer education
  • Task delegation
  • Point of sale
  • Inventory management
  • Employee training
  • Team building
  • Process improvement
  • Time management
  • Cash handling expertise
  • Staff motivation
  • Communication skills
  • Training and mentoring
  • Cash handling
  • Problem-solving
  • Team leadership

Languages

English
Full Professional

Certification

  • Driver's License
  • Food Handling License

Timeline

Shift Supervisor

Starbucks
09.2019 - Current

Library Assistant

Cypress Hills Library
03.2019 - 06.2019

Cashier

Dunkin Donuts & Baskin Robbins
10.2017 - 09.2018

High School Diploma -

Campus Magnet

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