Daniel Orton
Las Vegas,NV
Summary
Seasoned technology professional with 14 years of progressively responsible roles managing teams of 20 employees with 6 direct reports to meet business and customer facing objectives through program management with a bias for action and continuous improvement with SaaS enterprise applications & services in global organizations. Experienced managing technical resources, budgets and risks
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, Global IT Service Management
RingCentral
04.2020 - 11.2023
- .Be leadership's trusted team accountable for rapid growth and helped sustain 30%+ revenue growth
- Created team culture to become the destination for career growth and maintained record low attrition
- Built from scratch and dotted-line managed a global team of 40 leading IT Disaster Recovery, IT Major Incident, and IT Problem Management processes
- Led offshore teams automating business processes from 25% to 42% automation
- Create and execute multi year ITIL / ITSM roadmaps to mature and operationalize best practices relevant to on-premise and cloud computing service availability resulting in 300% less down time.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Implemented and developed operational standards, policies and procedures to reduce duplicate resource efforts
Global Senior Program Manager IT Incident and Crisis Management Team
RingCentral
04.2019 - 04.2020
- Deliver solutions to business critical opportunities required to enable 3 new global strategic partnerships.
- Align all RingCentral departments through effective stakeholder engagement and communication to drive Enterprise Risk Management of significant issues
- Drive successful ontime outcomes of scalable and high visibility program implementations, e.g., General Data Protection Regulation (GDPR)
- Charter scalable business facing programs through facilitation of objectives, success criteria, governance, and roadmaps
- Manage stakeholder relationships and expectations across all RingCentral business unit leaders and technical teams.
IT Program Manager
RingCentral
08.2017 - 04.2019
- Established RingCentral's Incident and Crisis Management team and best practices relevant to on-premise and cloud computing service availability resulting in 300% less down time.
- Developed comprehensive crisis management plans, resulting in more prepared and confident workforce.
Global Director of IT Infrastructure & Operations
Applied Physics Systems
05.2012 - 06.2017
- High visibility role responsible for IT infrastructure management, Data Centers and IT systems for SMB producing underground navigational sensors utilized in the Gas & Oil drilling industry.
- Led all daily IT operational activities, end-point management, corporate network & security, E-mail, code repository, Identity Access Management, productivity applications and data center management.
- Led and managed projects to migrate on-premise data center virtual servers to off-premise replication data center.
- Used VMWare & Veeam resulting in significant Opex cost savings and a higher service quality.
- Fully owned physical IT infrastructure migration from two locations to third net new physical location.
- Created business proposals for several mission-critical systems, high visibility infrastructure improvement projects and related business processes while remaining focused on budgeting, monitoring/evaluation and reporting, ultimately to increase uptime 20%.
Helpdesk Lead / Project Manager
Sierra Wireless
04.2011 - 05.2012
- Single point of contact at Newark, CA branch of about 60 users for resolution of hardware & software issues
- Participated in director level cross-functional meetings to anticipate technical challenges by talking to end users to proactively maintain IT systems and improve user confidence
- Played a key contributor to establishing trust between Information Technology group and French business constituents
- Executed mission-critical projects to modernize systems including Windows Deployment Server, web-based helpdesk ticketing system, financial data reporting system, asset management system and VoIP systems.
Team Leader
Google Japan
01.2010 - 03.2011
- Managed a team responsible for imaging, staging, configuring workstations to 600+ user base
- Resolved issues and ensured uptime of mission critical hardware and software per SLA requirements.
Education
MBA - Product Management
Santa Clara University - Leavey School of Business
Santa Clara, CA12.2018
Bachelor of Science - Mathematics And Finance
University of Wisconsin - Madison
Madison, WISkills
- Leadership & Team Management
- Business Acumen & Global experience
- Strategic Planning and Tactical Execution
- Data-driven Evaluation and Continuous Improvement
- Cross-Functional Communication
- Budget Management
- Major Incident Management
- Business Resiliency and Continuity
- Risk and Crisis Management
- Information Security Policies
- Compliance Management
- IT Service Management
- Problem Management
Certification
- 2021 ITIL v4 Foundation Level
- 2019 RingCentral CIO Global Operational Excellence Award
- 2014 VCP 5 VMware Certified Professional 5 Data Center
- 2014 PMP Project Management Professional
- 2012 ITIL v3 Foundation Certificate in IT Service Management
- 2011 MCTS & MCP Microsoft Certified Technology Specialist Microsoft Certified Professional
- 2010 Comptia CompTIA A+
Languages
English
Native or Bilingual
Japanese
Full Professional
French
Elementary
Timeline
Senior Manager, Global IT Service Management
RingCentral
04.2020 - 11.2023
Global Senior Program Manager IT Incident and Crisis Management Team
RingCentral
04.2019 - 04.2020
IT Program Manager
RingCentral
08.2017 - 04.2019
Global Director of IT Infrastructure & Operations
Applied Physics Systems
05.2012 - 06.2017
Helpdesk Lead / Project Manager
Sierra Wireless
04.2011 - 05.2012
Team Leader
Google Japan
01.2010 - 03.2011
MBA - Product Management
Santa Clara University - Leavey School of Business
Bachelor of Science - Mathematics And Finance
University of Wisconsin - Madison