Daniel Osei
Stafford,VA
Summary
Help Desk Analyst
A proactive and well trained individual with extensive computer networking experience, seeking a Help Desk Sup. position with your company.
Overview
7
7
years of professional experience
Work History
Security Technician
Allied Universal Security Services
Stafford, VA
12.2022 - Current
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Tested equipment, connections and signals to verify security system functionality.
- Trained associates on proper operation of security systems to prevent false alarms.
- Communicated with customers regarding progress of equipment installation projects.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
Soldier
US Army
Fort Carson, CO
07.2017 - 06.2020
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
Education
Computer Networking (Currently Enrolled)
Slamm
Manassas, VA03-2024
High School Diploma -
Patriot High School
Nokesville, VA06-2017
Skills
- Windows (All)
- LANS, WANS, VANS, Routers
- Customer Relationship Management
- Fresh Desk Ticketing Systems
- Information Technology
- Basic Math
- Troubleshooting
- Organization and Time Management
- Networking
Networking Tools
- Protocols - UDP, LDAP, SNMP, TELNET, SSH, SSL, TLS.
Computer Skills
- Microsoft Office, Omnigo, CCure, Epic
Timeline
Security Technician
Allied Universal Security Services
12.2022 - Current
Soldier
US Army
07.2017 - 06.2020
Computer Networking (Currently Enrolled)
Slamm
High School Diploma -
Patriot High School