Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Otero

VALET SUPERVISOR
841 GLENRIDGE DR WEST PALM BEACH,FL

Summary

Dedicated Valet Supervisor with a focus on staff training and development, exceptional multitasking skills, and process optimization. Successfully implemented improvements that reduced wait times and increased customer satisfaction, contributing to a seamless valet experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Valet Supervisor

MP. PARKING INC.
11.2021 - Current
  • Supervised daily operations ensuring efficient vehicle handling and parking procedures.
  • Trained and mentored valet staff on customer service standards and safety protocols.
  • Coordinated scheduling for valet team to optimize coverage during peak hours.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.
  • Resolved customer complaints promptly, maintaining high satisfaction levels among clients.
  • Conducted regular performance evaluations to ensure adherence to company policies and standards.
  • Collaborated with management to develop training materials for new hires in valet operations.
  • Monitored equipment maintenance schedules to ensure optimal functionality of parking systems.
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Resolved guest inquiries, providing exceptional service while upholding company standards.
  • Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.

Valet Parking Supervisor

US. PARKING INC
08.2013 - 12.2017
  • Supervised valet operations, ensuring timely vehicle retrieval and customer satisfaction.
  • Trained and mentored team members on service standards and safety protocols.
  • Implemented workflow improvements, enhancing efficiency in parking management processes.
  • Coordinated vehicle inventory tracking using proprietary software systems for accuracy.
  • Resolved customer inquiries and complaints, maintaining high service quality standards.
  • Developed training materials to enhance staff performance and operational consistency.
  • Monitored team performance metrics, driving continuous improvement initiatives within the department.
  • Collaborated with management to optimize shift scheduling based on peak demand analysis.
  • Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
  • Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
  • Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
  • Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
  • Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
  • Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
  • Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
  • Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
  • Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
  • Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
  • Spearheaded initiatives aimed at improving internal processes that directly contributed to increased operational efficiency within the valet department.
  • Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
  • Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
  • Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
  • Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
  • Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
  • Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
  • Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Helped guests unload and load luggage.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Answered guest's questions about property amenities and services.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Logged and documented parked vehicle details for accurate records.

PORTER

BRAMAN HONDA DEALER
02.2009 - 07.2013
  • Maintained cleanliness and organization of dealership lot, enhancing customer experience.
  • Assisted with vehicle preparation for delivery, ensuring timely service and satisfaction.
  • Coordinated vehicle movements within the lot, optimizing space and accessibility.
  • Conducted routine inspections of vehicles to ensure readiness for customer viewings.
  • Collaborated with service staff to support seamless operations and effective workflows.
  • Mentored new porters on best practices for efficiency and safety protocols.
  • Implemented improvements in lot organization, reducing time spent locating vehicles.
  • Trained team members on proper handling of vehicles to minimize damage risks.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Completed sweeping, mopping, and window-cleaning.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Increased workplace safety by immediately reporting potential hazards.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Streamlined waste management procedures to maintain hygienic and appealing hotel environment.
  • Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
  • Improved room availability times with swift and accurate delivery of guest belongings to rooms.
  • Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
  • Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
  • Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
  • Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
  • Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
  • Supported emergency response efforts, aiding in evacuation of guests during drills and incidents.
  • Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
  • Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Crew Member

Little Caesars
02.2008 - 01.2009
  • Provided exceptional customer service by taking orders and addressing inquiries efficiently.
  • Operated kitchen equipment, ensuring proper food preparation and safety protocols were followed.
  • Maintained cleanliness and organization of work area to meet health and safety standards.
  • Assisted in inventory management by restocking supplies and monitoring product levels regularly.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Trained new crew members on operational procedures and customer service best practices.
  • Implemented process improvements that enhanced workflow efficiency within the kitchen area.
  • Resolved customer complaints effectively, contributing to improved satisfaction ratings in service quality.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

Associate of Science - NURSING

SALVADOR ALLENDE
BOYERO, HAVANA
03-2007

Skills

  • Multitasking proficiency
  • Staff training and development
  • Cash handling expertise
  • Delegation and supervision
  • Parking management
  • Record keeping
  • Policy enforcement
  • Professional appearance
  • Employee scheduling
  • Emergency preparedness
  • Decision-making capacity
  • Vehicle safety
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Punctual and reliable
  • Customer service excellence
  • Customer service and support
  • Customer communication
  • Guest assistance
  • Safety compliance
  • Conflict mediation
  • Valet procedures
  • Teamwork
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team leadership
  • Decision-making
  • Safety procedures

Certification

US SOCCER FEDERATION COACHING

FORKLIFT


Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Valet Supervisor

MP. PARKING INC.
11.2021 - Current

Valet Parking Supervisor

US. PARKING INC
08.2013 - 12.2017

PORTER

BRAMAN HONDA DEALER
02.2009 - 07.2013

Crew Member

Little Caesars
02.2008 - 01.2009

Associate of Science - NURSING

SALVADOR ALLENDE
Daniel Otero VALET SUPERVISOR