Daniel Otero
VALET SUPERVISOR
841 GLENRIDGE DR WEST PALM BEACH,FL
Summary
Dedicated Valet Supervisor with a focus on staff training and development, exceptional multitasking skills, and process optimization. Successfully implemented improvements that reduced wait times and increased customer satisfaction, contributing to a seamless valet experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Valet Supervisor
MP. PARKING INC.
11.2021 - Current
- Supervised daily operations ensuring efficient vehicle handling and parking procedures.
- Trained and mentored valet staff on customer service standards and safety protocols.
- Coordinated scheduling for valet team to optimize coverage during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels among clients.
- Conducted regular performance evaluations to ensure adherence to company policies and standards.
- Collaborated with management to develop training materials for new hires in valet operations.
- Monitored equipment maintenance schedules to ensure optimal functionality of parking systems.
- Supervised valet team members for improved productivity and adherence to company policies.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
Valet Parking Supervisor
US. PARKING INC
08.2013 - 12.2017
- Supervised valet operations, ensuring timely vehicle retrieval and customer satisfaction.
- Trained and mentored team members on service standards and safety protocols.
- Implemented workflow improvements, enhancing efficiency in parking management processes.
- Coordinated vehicle inventory tracking using proprietary software systems for accuracy.
- Resolved customer inquiries and complaints, maintaining high service quality standards.
- Developed training materials to enhance staff performance and operational consistency.
- Monitored team performance metrics, driving continuous improvement initiatives within the department.
- Collaborated with management to optimize shift scheduling based on peak demand analysis.
- Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
- Spearheaded initiatives aimed at improving internal processes that directly contributed to increased operational efficiency within the valet department.
- Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
- Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
- Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Helped guests unload and load luggage.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Logged and documented parked vehicle details for accurate records.
PORTER
BRAMAN HONDA DEALER
02.2009 - 07.2013
- Maintained cleanliness and organization of dealership lot, enhancing customer experience.
- Assisted with vehicle preparation for delivery, ensuring timely service and satisfaction.
- Coordinated vehicle movements within the lot, optimizing space and accessibility.
- Conducted routine inspections of vehicles to ensure readiness for customer viewings.
- Collaborated with service staff to support seamless operations and effective workflows.
- Mentored new porters on best practices for efficiency and safety protocols.
- Implemented improvements in lot organization, reducing time spent locating vehicles.
- Trained team members on proper handling of vehicles to minimize damage risks.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Increased workplace safety by immediately reporting potential hazards.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Streamlined waste management procedures to maintain hygienic and appealing hotel environment.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Improved room availability times with swift and accurate delivery of guest belongings to rooms.
- Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
- Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
- Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
- Supported emergency response efforts, aiding in evacuation of guests during drills and incidents.
- Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Crew Member
Little Caesars
02.2008 - 01.2009
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Operated kitchen equipment, ensuring proper food preparation and safety protocols were followed.
- Maintained cleanliness and organization of work area to meet health and safety standards.
- Assisted in inventory management by restocking supplies and monitoring product levels regularly.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new crew members on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency within the kitchen area.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings in service quality.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Fostered positive team environment by assisting coworkers during rush periods.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Improved team morale, leading to increased productivity and reduced turnover.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Education
Associate of Science - NURSING
SALVADOR ALLENDE
BOYERO, HAVANA03-2007
Skills
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Delegation and supervision
- Parking management
- Record keeping
- Policy enforcement
- Professional appearance
- Employee scheduling
- Emergency preparedness
- Decision-making capacity
- Vehicle safety
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Customer service excellence
- Customer service and support
- Customer communication
- Guest assistance
- Safety compliance
- Conflict mediation
- Valet procedures
- Teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Decision-making
- Safety procedures
Certification
US SOCCER FEDERATION COACHING
FORKLIFT
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Valet Supervisor
MP. PARKING INC.
11.2021 - Current
Valet Parking Supervisor
US. PARKING INC
08.2013 - 12.2017
PORTER
BRAMAN HONDA DEALER
02.2009 - 07.2013
Crew Member
Little Caesars
02.2008 - 01.2009
Associate of Science - NURSING
SALVADOR ALLENDE