Daniel Pacheco

Sanford,FL

Overview

years of professional experience

Mears Transportation

10.2023 - Current

Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Drove bus to safely transport passengers over scheduled routes and authorized stops.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.

NPSG Global

01.2018 - 09.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Best Buy

02.2013 - 11.2018

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Tracked customer service cases and updated service software with customer information.

National Parts Supply

04.2013 - 08.2017

Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Operated vehicle safely in highly congested areas with no traffic violations.
Followed company policies and procedures during shift.
Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Contacted customers to confirm delivery details and locations.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.

Perth Amboy High School

Perth Amboy, NJ

06.2012

Spanish

Professional Working

English

Native or Bilingual