Daniel Pacheco
Sanford,FL
Overview
11
11
years of professional experience
Work History
Shuttle Bus Driver
Mears Transportation
Sanford FL
10.2023 - Current
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Manager
NPSG Global
Marietta, GA
01.2018 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Best Buy
Iselin, NJ
02.2013 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Courier
National Parts Supply
New Brunswick, NJ
04.2013 - 08.2017
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Education
Perth Amboy High School
Perth Amboy, NJ06.2012
Skills
- Traffic Regulations Compliance
- Patience and Empathy
- Basic mechanical understanding
- Safe Driving Practices
- Vehicle maintenance knowledge
- Defensive Driving Techniques
- Adaptability to Change
- Customer relations skills
- Passenger transportation
- Defensive Driving
- Behavior Management
- Guest Relations
- Valid State license
- Customer Service
- Attention to Detail
- Dependable and reliable
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Shuttle Bus Driver
Mears Transportation
10.2023 - Current
Manager
NPSG Global
01.2018 - 09.2023
Courier
National Parts Supply
04.2013 - 08.2017
Customer Service Representative
Best Buy
02.2013 - 11.2018
Perth Amboy High School