Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Daniel Palacios

Madison,Wisconsin

Summary

Driven individual who exceeds in relationship building and de-escalation techniques. Demonstrated integrity and leadership while managing diverse teams and enhancing community trust. Skilled in report writing and fluent in Spanish, effectively fostering communication and understanding in high-pressure situations. I'm organized, and enjoy growing my communication and leadership skills. I’m a clear and persuasive communicator who continues to grow rapport with clients and colleagues.

Overview

14
14
years of professional experience

Work History

Police Officer

Madison Police Department
05.2024 - 09.2025
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Sales Representative

Princeton Club West
11.2018 - 05.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Prospecting new members through networking, referrals, lead follow-ups, and inbound sales calls, to secure new
    clientele and revenue.
  • Assist potential members navigate through terms such as offered services, pricing, and availability.
  • Consistently achieve monthly sale goals by promoting product benefits and training packages to new members.
  • Organize and scan formal documents such as contracts, billing, and terms and agreement to close sale.
  • Maintained a schedule for all front desk employees.
  • Interviewed/trained all new potential employees.
  • Adjusted pay as needed and maintained payroll for all employees.
  • Managed scheduling and maintained a safe space and work life balances for all employees.

6021 Field Radio Operator

United States Marine Corps
07.2014 - 09.2018
  • Maintained communication equipment including antennas and power sources.
  • Monitored encrypted emergency frequencies to detect distress calls and respond.
  • Operated as an Electronic Key Management Systems (EKMS) vault manager.
  • Troubleshooted and repaired radio malfunctions as needed.
  • Maintained station paper and electronic log of all communication.
  • Trained and supervised marines as they progressed their communication skills

Supervisor/Billing Clerk

Premium Cleaning LLC
01.2012 - 03.2013
  • Monitored 25 employees on average annually during college move out weeks in Madison WI.
  • Trained new employees on daily tasks and duties.
  • Created excel worksheets describing unit conditions, worker hours, and all other side notes.
  • Recruited new employers for busy work seasons.
  • Created and reviewed company invoices before sending to clients.
  • Created advertising business cards and flyers for the company.
  • Supervised the turnover maintenance team in the summers of 2012 & 2013, during move out weeks in Madison, WI
    and Iowa City, IA.

Education

High School Diploma -

Vel Phillips Memorial High School
Madison, WI
06.2014

Skills

  • Report writing
  • Integrity and honesty
  • Relationship building and management
  • De-escalation techniques
  • Human relations
  • Staff management
  • Leadership Skills
  • Proficient in building rapport and understanding
  • Fluent Spanish speaker
  • Time Management Skills
  • Effective team facilitator
  • Meticulous attention to detail
  • Organization
  • Skilled in formatting and editing in Microsoft Word

Awards

  • Awarded a Life Saving Award from The City of Madison Police Department
  • Awarded a Certificate of Commendation from The United States Marine Corps.
  • Awarded a Meritorious Mast from The United States Marine Corps.

Timeline

Police Officer

Madison Police Department
05.2024 - 09.2025

Sales Representative

Princeton Club West
11.2018 - 05.2024

6021 Field Radio Operator

United States Marine Corps
07.2014 - 09.2018

Supervisor/Billing Clerk

Premium Cleaning LLC
01.2012 - 03.2013

High School Diploma -

Vel Phillips Memorial High School

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