Daniel Pardo

Some of our essential duties as an RRT are to provide customers with a warm experience by identifying opportunities to improve their financial wellbeing as well at to create loyalty through personalized interactions.

As well as:

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Processed a collection of loan processing which may include, personal loans, auto loans, check ready loans, as well as HELOCS, Credit card apps, CD's, Personal lines of credit, etc.
• Created numeral leads, as well as Investment and mortgage referrals.
• Adapted products and services to suit customers' changing financial circumstances.
• Analyzed customers' financial information to deliver personalized account guidance.
• Worked hand by hand with business bankers with new account openings.

While being part of the Customer service representative team for the short period of time, 4 months, i was approached with the offer of Manager.

Essential duties preformed where:

• Led cashiers and associates in providing thoughtful customer service.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Managed staffing levels to provide optimal support for cash register operations.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.
• Identified and proposed solutions for problems relating both customer and employee concerns.
• Assisted clients by processing transactions such as bill payments, withdrawals, deposits, Wire transfers.
• Was the left hand of Title and Registration processing, as well as creating new documents in regards to the same.
• Authenticating and matching correct products to the client based on, needs and expectations.
• Oversaw a team of 8-10 employees
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments, while still thriving in solo environments.

• Educated employees on register use, merchandising, and customer service.
• Effectively oversaw staff crew of 6, by implementing biweekly meetings, brainstorming solutions to existing problems as well as hypothetical ones.
• Operated POS cash register and equipment to collect payments.
• Led cashiers and associates in providing thoughtful customer service.
• Established team priorities as well as maintained schedules and monitored performance.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Monitored areas for security issues and safety hazards.
• Managed staffing levels to provide optimal support for cash register operations.

Highly motivated Restaurant Shift Leader has an outgoing personality with exceptional customer service skills. Comes with excellent supervisory abilities and a dedication to achieving restaurant goals and objectives.

• Promoted within 4 months for determining optimal direction for company on a strategic level.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store.
• Operating smoothly and set positive example for shift team.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Liaised internally to focus on administrative and organizational matters and externally to concentrate on professional practice issues.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Prepared and served various food items in fast-paced environments.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Results-driven, customer-centered supervisor with excellent leadership skills and multi-tasking strengths. Adept at developing associate schedules, developing detailed reporting.

Skills : Inventory Management, Interpersonal skills.

Essential duties where:

• Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Monitored areas for security issues and safety hazards.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained health and food safety standards at all stages, from storage through delivery.