Daniel Pardo
Fruitland Park,FL
Summary
Resourceful Customer Service Advisor recognized for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer satisfaction analysis, and communication strategies. Excel in empathy, active listening, and problem-solving to enhance customer experience and resolve issues promptly.
Overview
13
13
years of professional experience
Work History
Customer Service Advisor
Pep Boys Auto Parts & Service
Leesburg, FL
07.2024 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Executed daily operations including answering phones and assisting walk-in customers.
- Ensured compliance with company policies and procedures when interacting with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Assistant Store Manager
Pepboys Parts And Auto
Arvada, CO
05.2019 - 07.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained a safe working environment by enforcing safety regulations.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Sales Associate
Clean Cruisers LLC
Miami, FL
08.2014 - 04.2019
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
Retail Sales Associate
Advance Autoparts
Cooper City, FL
06.2012 - 07.2014
- Completed transactions in an efficient manner while providing excellent customer service.
Retail Sales Associate
AutoZone
Pembroke Pines, FL
07.2011 - 05.2012
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06-2011
Associate of Applied Science - Welding Technology
William T. McFatter Technical College
Fort Lauderdale, FLSkills
- Customer service excellence
- Sales proficiency
- Vehicle Inspection
- Building rapport
- Complaint Handling
- Account Updates
Affiliations
- kayaking
Timeline
Customer Service Advisor
Pep Boys Auto Parts & Service
07.2024 - Current
Assistant Store Manager
Pepboys Parts And Auto
05.2019 - 07.2023
Sales Associate
Clean Cruisers LLC
08.2014 - 04.2019
Retail Sales Associate
Advance Autoparts
06.2012 - 07.2014
Retail Sales Associate
AutoZone
07.2011 - 05.2012
High School Diploma -
West Broward High School
Associate of Applied Science - Welding Technology
William T. McFatter Technical College