Daniel Parker
Hattiesburg,Mississippi
Summary
Driven by a goal-oriented mindset, I excel in business development and customer complaint resolution, as demonstrated at Volvo Rents and as a Real Estate Agent. My leadership significantly enhanced service delivery and operational efficiency, fostering strong customer and team relationships. Skilled in contract negotiations and conflict resolution, I managed millions of dollars in sales each year as an agent. At Volvo Rents I effectively managed a $30mm rental inventory, ensuring optimal performance and satisfaction in each transaction. Have managed rental units including SFH and Multifamily units including Section 8.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Volvo Rents
01.2011 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Dispatched multiple drivers hauling heavy machinery in the most efficient logistical approach.
- Oversaw a $30mm revolving inventory of heavy machinery including rental contract management, whereabouts and maintenance of said equipment, logistics of delivery of equipment in and out of our location, and the performance of a 6-man mechanic crew.
Manager
Volvo Rents
01.2013 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Agent
Doug Rushing Realty
07.2013 - Current
- Licensed real estate agent in the state of Mississippi
- Managed a small portfolio of single-family and multifamily rental units
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on properties.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Managed complex deals with unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
Education
Bachelor of Science - Business (emphasis in Marketing)
University of Southern Mississippi
Hattiesburg, MS12.2008
Skills
- Problem-solving skills
- Positive Attitude
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Service support
- Conflict Resolution
- Polite communication skills
- Contract Negotiations
- Business Development
Timeline
Agent
Doug Rushing Realty
07.2013 - Current
Manager
Volvo Rents
01.2013 - 07.2013
Assistant Manager
Volvo Rents
01.2011 - 02.2013
Bachelor of Science - Business (emphasis in Marketing)
University of Southern Mississippi