Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies
Current Studies
Generic

DANIE L. PARKER

Atlanta,GA

Summary

IT professional with proven track record in managing and maintaining robust IT systems. Highly adept technician, with expertise in troubleshooting hardware and software, and a focus on finding root causes. Skilled in system administration, securing systems, and problem-solving. Strong emphasis on teamwork and adaptability, utilizing soft skills honed over 20+ years of customer service experience. Resolves problems quickly and thoroughly, and provides concise, accurate information to end-users.


Overview

18
18
years of professional experience
1
1
Certification

Work History

TechOps Specialist

AnalyticsIQ
08.2022 - Current
  • Established Service Desk operations for rapidly growing enterprise, including but not limited to SOP, ticketing system, and change management policies.
  • Develop strategic initiatives to enhance operational efficiency and streamline processes.
  • Maintain network and security infrastructure for company headquarters.
  • Lead communication and perform ticket triage for IT, automation engineering, and information security teams.
  • Provide administration for various systems, including Microsoft 365, Entra, SAS, and many other software applications.
  • Responsible for onboarding/offboarding of user domain accounts.
  • Provide hardware/software set up and support for 70+ end users.
  • Conduct regular security checks and maintenance for on-prem and cloud-based Windows servers.

IT Administrator II

Floor & Decor
09.2020 - Current
  • Directly support the 30+ stores of the Pacific and Pacific NW Region, with a focus on solving high-priority issues, and providing updates on trends to divisional and store leadership
  • Provide live Tier 1 and Tier 2 support for all 150+ Floor & Decor stores while maintaining accuracy, and with a focus on consistent first call resolution
  • Powershell - Use scripting and cmdlets to gather information such as username/store, and complete tasks such as rejoining computers to the enterprise domain
  • Active Directory - Reset and unlock passwords, add to and remove users from security and distribution groups, grant VPN access, assign computers to OUs
  • Network Troubleshooting - DNS, DHCP, Segmentation, VLANs, VOIP, as well as troubleshooting full network outages
  • Set up of Cisco VOIP phones 7942, 8811, and 8841 via Cisco Call management software, and user desktop softphone devices via Five9
  • VMware Vsphere - Resolving server outages by powering on, restarting, and remoting into servers as needed
  • Computer troubleshooting - All series of HP EliteBook 800, Lenovo X1 Yoga, and Lenovo T440 and above
  • Mobility support - troubleshooting of iPhone and Android devices, including Zebra TC70 and TC75 series
  • SCCM - Imaging and software deployment
  • Printer and Print Server troubleshooting - Epson TM-6000 series, HP LaserJet, Zebra(ZT230, GX420, and ZD620)
  • Microsoft Office 365 Admin - Adjusting user mailbox access, applying and changing licenses, adding/removing users from groups, updating password expiration policies
  • Palo Alto GlobalProtect VPN troubleshooting and setup
  • Full imaging, configuration, and deployment of laptops, desktops, and mobile devices
  • ServiceNow ticketing experience
  • Ingenico pin pad troubleshooting
  • PaymentMate digital payment solution software troubleshooting
  • JDA software troubleshooting
  • Company-specific application troubleshooting

Technology Specialist

Hennessy Lexus Of Gwinnett
10.2012 - 09.2020
  • Was primary source of vehicle tech knowledge for both customers and staff
  • Conducted troubleshooting for Lexus issues through intimate knowledge of individual vehicles, and Lexus technological and mechanical features
  • Worked collaboratively with the service and engineering teams to determine root causes and problem routing
  • Performed various IT tasks concerning PCs, mobile devices, printer malfunctions, and document formatting
  • Performed administrative duties for vehicle delivery by sales staff via Reynolds and Reynolds CRM
  • Created and maintained Excel spreadsheets to assist with tracking various metrics for dealership sales team

Assistant Store Manager

GameStop
08.2007 - 06.2012
  • Organized and lead consistently top-rated customer service efforts
  • Managed opening and closing procedures
  • Interviewed prospective store associates
  • Trained staff on selling, soft skills, and achieving goals
  • Walked through store areas to identify and proactively resolve issues that could potentially impact store operations
  • Sent and received shipments, then processed and maintained related records

Education

Computer Science

University of Oklahoma
Norman, OK

Skills

  • Windows system administration
  • SAS system administration
  • Cloud infrastructure management
  • Server management
  • Information system security
  • Virtual assistance
  • Hardware and software diagnostics
  • Active Directory administration
  • PowerShell command scripting
  • Building/modifying PC hardware
  • Customer satisfaction specialist
  • Effective organizational skills
  • Team leadership

Certification

  • CompTIA Security+ (Issued November 19, 2028 - Expires on November 19, 2028)
  • CompTIA Network+ (Issued December 05, 2019 - Expires on November 19, 2028)
  • CompTIA A+ (Issued March 14, 2019 - Expires on November 19, 2028)
  • Google IT Support Specialist (Issued September 2018 - expiration date)

Timeline

TechOps Specialist

AnalyticsIQ
08.2022 - Current

IT Administrator II

Floor & Decor
09.2020 - Current

Technology Specialist

Hennessy Lexus Of Gwinnett
10.2012 - 09.2020

Assistant Store Manager

GameStop
08.2007 - 06.2012

Computer Science

University of Oklahoma

Hobbies

  • Practicing computing techniques in virtual environment
  • Audio engineering
  • Reading
  • Exercising


Current Studies

  • Effective management techniques
  • AI utilization
  • Linux/Unix

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