Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Daniel Parra

Columbus,OH

Summary

Reliable Area Manager successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance. Driven Area Manager with experience ensuring the ongoing improvement of customer service standards within the assigned territory. Driven Area Manager with experience ensuring the ongoing improvement of customer service standards within the assigned territory. Dedicated Area Manager competent in leading and mentoring team members. Smoothly direct employees carrying out task and objectives in operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.

Overview

7
7
years of professional experience

Work History

Operations Manager

Cart.Com
12.2024 - Current

- Daily/Weekly/Monthly labor planning based on historical data to be within goals and have 10-15% savings on budgeted overhead

- Work with data teams to create effective operational reports to improve work efficiency over 20% such as order pulls/ labor needs/ departmental outputs/Data analysis to assist with Data based decisions for operational navigation.

- Created department layouts and improved labor structure to improve productivity and save on labor cost by 20%.

-Improve and implemented new storage capacities by 30% plus to improve process flows inventory flow.

Operations Manager

OceanX
02.2024 - 12.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

B2B Manager

OceanX
06.2023 - 02.2024
  • Streamlined internal processes, improving efficiency and reducing operational costs.
  • Delivered exceptional client presentations, showcasing product offerings and highlighting unique selling points effectively.
  • Identified potential areas of improvement within current operations, proposing viable solutions that led to increased efficiency levels across multiple departments.
  • Led a high-performing team, fostering a positive work environment and promoting professional development.
  • Optimized sales processes, utilizing data-driven insights to drive decision-making and improve performance metrics consistently over time.
  • Managed successful client relationships through consistent communication and prompt issue resolution.
  • Enhanced overall customer satisfaction by providing personalized solutions to clients'' needs.
  • Called and followed up with clients until final sales closed.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Inbound Area Manager

The Black Tux
03.2022 - 06.2023
  • Developed and implemented strategic labor planning, reducing overhead costs by 15%, resulting in annual savings of $250,000.
  • Created KPIs and performance dashboards using pivot tables, reducing decision-making time by 40% thereby increasing warehouse productivity by 20%.
  • Managed fulfilment operations team of 200 associates, optimized workflows, increased throughput by 25%, and achieved a 30% improvement in operational efficiency.
  • Led the peak planning project, overseeing Production Schedules, Capacity Planning, and data analysis, resulting in the successful shipment of 700,000 orders and exceeding service level agreements (SLAs).
  • Increased profits by 15% through effective training, troubleshooting P&L areas and training new managers on operation procedures.

Outbound Area Manager

The Black Tux
03.2018 - 02.2022
  • Conducted comprehensive Value Stream Mapping (VSM) analysis, identified bottlenecks, and implemented solutions that led to a 50% improvement in overall process flow.
  • Performed Gemba Walks to identify process inefficiencies and uncover root causes of recurring production issues, resulting in a 25% reduction in downtime.
  • Executed time and motion studies to optimize labor utilization and ergonomics, resulting in a 30% increase in operational productivity.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Education

No Degree - Business Management

Cypress College
Cypress, CA

Skills

    Hard Skills

  • WMS- Manhattan(SCALE), Highjump, Jaz,
  • Software tools: Microsoft Office skills(Excel, Powerpoint, outlook, ect), Zendesk, Monday, Click-up, Slack
  • 5s, PDCA, TIMWOODS, Time and Motion Studies, Demand Forecasting,Standard Operating Procedures (SOPs), Project Management, Kanban, Kaizen, Capacity Planning, Labor Planning, Cost Benefit Analysis, Procurement
  • Soft skills

  • Leadership & People Management: Inspiring, Motivating, Delegation, Empowerment, and Conflict Resolution
  • Communication: Active Listening, Clarity, Conciseness, Interpersonal Skills
  • Problem-Solving & Decision-Making: Analytical Thinking, Strategic Thinking, Critical Thinking
  • Team leadership and supervision
  • Process improvement and optimization
  • Analytical problem-solving skills
  • Excellent Communication and interpersonal skills
  • Attention to detail and accuracy
  • Staff Training
  • Employee Scheduling
  • Cross-Functional Collaboration
  • Performance Monitoring and Evaluation
  • Team Development

Timeline

Operations Manager

Cart.Com
12.2024 - Current

Operations Manager

OceanX
02.2024 - 12.2024

B2B Manager

OceanX
06.2023 - 02.2024

Inbound Area Manager

The Black Tux
03.2022 - 06.2023

Outbound Area Manager

The Black Tux
03.2018 - 02.2022

No Degree - Business Management

Cypress College
Daniel Parra