Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Daniel Parra

North Providence

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

6
6
years of professional experience

Work History

Case Manager

House of Hope CDC
Providence
09.2023 - Current
  • Coordinated client intake processes for comprehensive case management services.
  • Developed individualized service plans based on client needs and resources.
  • Facilitated communication between clients and community resources for support.
  • Monitored client progress and adjusted service plans as necessary.
  • Conducted regular follow-up meetings to assess client satisfaction and needs.
  • Educated clients about available programs and services at House of Hope CDC and other state wide organizations.
  • Advocate on behalf of clients at various meeting spaces.

Front Desk Security Guard

USentra Security
Providence
06.2022 - 08.2023
  • Monitored building access and maintained a secure environment for visitors.
  • Conducted regular patrols to ensure safety and prevent unauthorized entry.
  • Responded promptly to incidents and reported issues to management.
  • Signed visitors in and out of building
  • Documented daily activities and incidents in security logs for review.
  • Enforced company policies regarding visitor access and behavior on premises.
  • Follow up on any tenant/visitor complaints, concerns or questions.

Sales Representative

Boch Nissan
Norwood
11.2021 - 05.2022
  • Followed up on online inquiries by reaching out to customers via various communication channels.
  • Arranged showroom appointments for potential buyers to view and test drive vehicles.
  • Conducted discussions with customers to uncover needs and interests in specific vehicles.
  • Provided answers to questions about budget considerations and trade-in possibilities.
  • Processed necessary paperwork for vehicle sales efficiently.
    Managed delivery logistics for sold vehicles to enhance customer experience.

Membership Call Center Representative

AAA Northeast
Providence
09.2019 - 10.2021
  • Managed incoming calls from existing and potential members, both in-office and remotely.
  • Linked customers to relevant services within AAA directory, including roadside assistance and insurance.
  • Assisted customers with renewing, upgrading, or cancelling memberships efficiently.
  • Educated new customers on available services and membership tiers during profile creation.
  • Processed payments securely over the phone to ensure prompt service.
  • Presented rewards and credit card opportunities to enhance member benefits.

Education

High School Diploma -

Classical Highschool
Providence, RI
06-2014

Some College (No Degree) - General Studies

Community College of Rhode Island
Warwick, RI

Skills

  • Case management
  • Individualized service planning
  • Client advocacy
  • Resource coordination
  • Client assessment
  • Customer relationship management

Additional Information

  • Bilingual/Fluent in English and Spanish
  • Excellent customer service and communication skills
  • Valid Driver’s License
  • Fully Vaccinated against Covid-19
  • Member at Shelter church (North Providence, RI)
  • Available full time weekdays
    (Unavailable Tuesday & Thursday nights and Sunday due to church commitments)

Timeline

Case Manager

House of Hope CDC
09.2023 - Current

Front Desk Security Guard

USentra Security
06.2022 - 08.2023

Sales Representative

Boch Nissan
11.2021 - 05.2022

Membership Call Center Representative

AAA Northeast
09.2019 - 10.2021

High School Diploma -

Classical Highschool

Some College (No Degree) - General Studies

Community College of Rhode Island

Similar Profiles

CREATE PROFILE