Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Peña

Kansas City,MO

Summary

Dynamic and detail-oriented professional with experience in customer service, administrative tasks, and operational management across multiple industries. Proven ability to oversee and enhance customer experiences, manage inventory, and maintain safety protocols. Strong communication skills demonstrated through assisting diverse populations, including Spanish-speaking families, and training new employees. Adept at organizing workflows, handling financial transactions, and maintaining a clean and efficient environment. Committed to delivering high-quality service, ensuring compliance with safety standards, and continually striving to be the best while helping to improve the company.

Overview

5
5
years of professional experience

Work History

Shift Lead

Get Air Trampoline Park
01.2021 - Current

Shift Lead

  • Managed park operations, including opening and closing procedures.
  • Conducted daily inspections of equipment and trampolines, ensuring safety and cleanliness.
  • Assisted in maintenance and repairs, reporting issues to the general manager.

Cashier

  • Operated POS system, managed cash transactions, and sold admissions, socks, and concessions.
  • Ensured compliance with waiver requirements for all guests and maintained inventory of concessions.

Party Host

  • Delivered exceptional experiences for families hosting parties, managing check-ins and providing socks for jumpers.
  • Coordinated food and beverage service at scheduled times and maintained cleanliness between events.

Lifeguard

  • Maintained a safe environment for all jumpers and non-jumpers, ensuring adherence to safety rules.

Intern

Children’s Mercy Hospital
Kansas City, MO
02.2021 - 04.2022

Patient Services Assistant

  • Assisted over 50 guests daily, guiding patients and families to their appointments and ensuring a smooth and welcoming experience.
  • Provided translation services for Spanish-speaking families, enhancing communication and support.
  • Helped with mobility by pushing wheelchairs and strollers, as needed.
  • Distributed over 40 Happy Kits daily, which included activities and toys for children, to improve patient experience.

Salesman

Universal Sound
Kansas City, MO
04.2020 - 03.2021

Sales Associate, Universal Sound (Flea Market)

  • Oversaw customer sales of a variety of goods, including house carpets, automobile carpets, and home/car speakers.
  • Managed product display, ensuring carpets were attractively showcased for customers.
  • Rolled up carpets for customer viewing and efficiently unpacked merchandise from packaging to maintain an organized sales area.

Intern

Expeditors
08.2019 - 03.2020

Intern, Expeditors

  • Assisted in organizing and filing receipts, checks, invoices, and delivery status records for efficient record-keeping.
  • Scanned documents, labeled them with invoice numbers, timestamps, and uploaded them to the cloud for easy access by accounting staff.
  • Monitored inventory in the warehouse, ensuring accurate tracking of departing shipments and available products.

Education

Undergraduate - Business Administration

University of Missouri - Kansas City
Kansas City, MO
05-2026

Undergraduate -

Metropolitan Community College
08.2024

Undergraduate -

Rockhurst University
05.2022

Skills

Customer Sales and Service

Bilingual Communication (Spanish)

Team Management

Event Coordination

Cash Handling

leadrship

Timeline

Intern

Children’s Mercy Hospital
02.2021 - 04.2022

Shift Lead

Get Air Trampoline Park
01.2021 - Current

Salesman

Universal Sound
04.2020 - 03.2021

Intern

Expeditors
08.2019 - 03.2020

Undergraduate - Business Administration

University of Missouri - Kansas City

Undergraduate -

Metropolitan Community College

Undergraduate -

Rockhurst University
Daniel Peña