Daniel Peach
Searsport,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
MaineHealth
Belfast, ME
05.2022 - Current
- Identify and resolve issues to maintain connectivity and minimize downtime.
- Document customer interactions and contact information into company database.
- Respond to user inquiries about hardware and software, explaining features and resolving questions.
- Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintain up-to-date knowledge of software and technical developments through reading and training.
- Utilize enterprise desktop management tools to remotely assist others and deploy software.
- Document repair processes and helped streamline procedures for future technical support actions.
- Disassemble computer systems to troubleshoot and resolve hardware issues.
- Update software versions with patches and new installations to close security loopholes and protect users.
- Maintain positive working relationship with fellow staff and management.
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answer user inquiries to resolve computer software or hardware operation problems.
- Confer with staff, users and management to establish requirements for new systems or modifications.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Install and perform minor repairs to hardware, software or peripheral equipment.
- Provided technical support to end users in a corporate environment for desktop computers, laptops, and related peripherals.
- Installed and configured hardware, software and network components according to established standards.
- Assisted with the setup of new computer systems as needed for end users.
- Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
- Performed system upgrades including operating system installs, application installations and patching.
- Coordinated with vendors on service requests such as repairs or replacements of defective equipment.
- Responded to user inquiries regarding computer software or hardware operation to resolve problems.
Distributions Services Rep
MaineHealth
Belfast, ME
08.2021 - 05.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Warehouse Associate
PepsiCo
Hampden, ME
08.2019 - 07.2020
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Mill Worker
Mathews Brothers Company
Belfast, ME
09.2016 - 08.2019
- Assembled processed vinyl components into finished products, mastering proper assembly of 200 production line items.
- Collected raw material dust, shavings and production debris from production floor and removed to designated area for safe disposal.
- Cleaned mill equipment by hand and using air compressors and power washers, observing preventive maintenance procedures before use and readying for next shift before departure.
- Completed OSHA and company provided safety training courses to minimize risk in operation of industrial machinery and cultivate culture of safe work practices.
- Monitored machine output to verify achievement of technical specifications, adjusting to improve consistency, discarding low quality output and alerting machine specialists of functional issues.
- Diagnosed and resolved mill problems and performed cleaning and basic maintenance on milling equipment.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2025
Professional Certificate - Network Administration And Design
Northeast Technical Institute
Scarborough, ME10.2021
Skills
- Application installations
- Technical background
- Troubleshooting and diagnostics
- Service desk support
Certification
- CompTIA A+, [CompTIA] - [2022]
Timeline
Desktop Support Specialist
MaineHealth
05.2022 - Current
Distributions Services Rep
MaineHealth
08.2021 - 05.2022
Warehouse Associate
PepsiCo
08.2019 - 07.2020
Mill Worker
Mathews Brothers Company
09.2016 - 08.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Professional Certificate - Network Administration And Design
Northeast Technical Institute