DANIEL PELICANO
East Windsor,NJ
Summary
Security Guard with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Dedicated Security Officer versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Certified Security Guard with the expert training and problem solving tools necessary to serve and protect. Experienced in the nightclub scene. Security Officer well-versed in identifying potential risks and using common sense in high-stress situations. Physically fit Security Guard adept at defending clients and their assets. Weapons expert who possesses excellent self-control in difficult situations. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Dedicated Freight Coordinator with 2 years in warehouse receiving, shipping and organization. Demonstrated talents for stocking warehouse, preparing parcels and shipping merchandise to correct locations. Highly accurate when selecting and sorting items by style, order and other criteria. Worked safely and efficiently in fast-paced environment to deliver merchandise on time to customers.
Overview
11
11
years of professional experience
Work History
Freight Coordinator
Lasership
01.2021 - 09.2023
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
- Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Traffic Control Flagger
Traffic Plan
Farmingdale, NJ
06.2018 - 11.2019
- Improved traffic flow by efficiently directing vehicles and pedestrians at construction sites.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Reduced accidents in work zones by strictly adhering to federal, state, and local traffic regulations.
- Assisted in the implementation of effective traffic management plans for various construction projects.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Participated in ongoing training programs related to traffic control procedures, road safety regulations, and first aid techniques.
Janitor
GCA Services
09.2017 - 02.2018
- Kept janitorial closets clean and organized.
- Inspected facility and grounds and picked up any trash.
- Scrubbed, top-coated, buffed and varnished hard floors.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Checked in and stocked inventory throughout the facility.
- Cleaned in and around the buildings, prioritizing safety at all times.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Spot cleaned furniture and carpet.
- Sanitized bathrooms, showers and locker rooms.
- Operated compactors and balers to discard cardboard boxes and trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Properly labeled and diluted all cleaning solutions.
- Wiped down tabletops, chairs and condiment containers.
Shift Leader
Speedway, LLC
02.2014 - 07.2017
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Inspected equipment, structures and materials to identify the cause of errors and defects.
- Trained new cashiers on procedures, customer service and sales techniques.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Reported to each shift on time and ready to work.
- Prepared fountain drinks and ice cream items.
- Verified that prepared food met all standards for quality and quantity.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Performed all position responsibilities accurately and in a timely manner.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Security Officer
Hudson Community Enterprizes
12.2012 - 02.2013
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Secured all doors in the office and main building after hours.
- Detected suspicious activities and watched for criminal acts and rule infractions.
Education
High School Diploma - Criminal Justice
Collier High School
Wickatunk, NJ06.2014
No Degree - Criminal Justice
Mercer County Community College
West WindsorSkills
- Customer-oriented
- Point of Sale (POS) system operation
- Quick learner
- Organized multi-tasker
- Able to lift 150 pounds
- Friendly and helpful
- Valid New Jersey driver\'s license
- Late-night shift availability
- Fluent in English
- Good with Numbers and math
- Fast and efficient service worker
- Accustomed to shift work
- Dedicated team player
- Fast thinking
- Spinal immobilization methods
- Sound decision maker
- Safe emergency vehicle driver
- Calm under pressure
- Defensive driving training
- Arrest procedures
- Electronic surveillance
- Conflict resolution techniques
- Stationary surveillance
- Theft prevention training
- Crisis intervention training
- Risk analysis training
- Investigation documentation
- EMT techniques
- Excellent physical strength
- Problem solving
- Fire equipment knowledge
- Wilderness fire control
- Certified in First Aid
- AED Training
- Access systems and patrol
- Valid US Passport
- Takedown maneuvers
- Interrogation techniques
- Loss prevention trainer
- Scheduling
- Product Knowledge
- Spreadsheets
- Stock management
- Professional telephone demeanor
- Product Sales
- Key holder experience
- Document Control
- Retail store support
- Microsoft Outlook
- Recordkeeping strengths
- Delivery Scheduling
- Minute Taking
- Warehousing functions
- Route Management
- Money handling abilities
- Sales expertise
- Store maintenance
- Technical Support
- CRM Software
- Critical Thinking
- Complaint Handling
- Problem Resolution
- Computer Proficiency
Timeline
Freight Coordinator
Lasership
01.2021 - 09.2023
Traffic Control Flagger
Traffic Plan
06.2018 - 11.2019
Janitor
GCA Services
09.2017 - 02.2018
Shift Leader
Speedway, LLC
02.2014 - 07.2017
Security Officer
Hudson Community Enterprizes
12.2012 - 02.2013
High School Diploma - Criminal Justice
Collier High School
No Degree - Criminal Justice
Mercer County Community College