Daniel Pena
Clovis,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Service Manager
PepsiCo
Clovis, NM
01.2024 - Current
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Ensured compliance with applicable laws and regulations related to services provided.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Conducted performance reviews and provided constructive feedback to staff members.
- Trained new employees on the use of customer relationship management software systems.
- Resolved customer complaints quickly and effectively.
- Created employee work schedules to keep shifts properly staffed.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Conducted regular visits to stores in order to monitor stock levels, customer service standards and employee engagement.
- Coordinated activities between different departments within the organization.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Placed prices and descriptive signage to enhance displays and promote items.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Coordinated with customers to plan efficient or special deliveries.
- Monitored staff and organization of delivery department.
Pre Sales Rep
PepsiCo
Clovis, NM
03.2020 - 01.2024
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
- Established positive relationships with customers through effective communication techniques.
- Established relationships with existing customers to promote new product or service opportunities.
Warehouse Lead
PepsiCo
Clovis, NM
12.2016 - 03.2020
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 5 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Performed cycle counts to verify physical stock against system-generated data.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Protected company inventory by maintaining and organizing storage areas.
Merchandiser
PepsiCo
Clovis, NM
12.2014 - 12.2016
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Sales Representative
Coca-Cola
Clovis, NM
01.2010 - 08.2014
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Merchandising Manager
Coca-Cola
Clovis, NM
01.2007 - 01.2010
- Negotiated contracts with vendors to ensure cost-effective procurement of products.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Placed prices and descriptive signage to enhance displays and promote items.
- Developed strategies for product positioning and pricing based on market analysis.
- Created and implemented promotional campaigns to increase sales of merchandise.
- Developed and implemented merchandising strategies to maximize product sales.
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Managed staff scheduling for merchandise stocking activities in multiple stores.
- Maintained a safe working environment by adhering to safety regulations at all times.
- Provided excellent customer service by responding quickly to inquiries or complaints.
Education
High School Diploma -
Plainview High School
Plainview, TX05.2004
Business Administration
Eastern New Mexico University
Portales, NMBusiness Administration
Clovis Community College
Clovis, NMSkills
- Customer Support
- Sales Reporting
- Paperwork Processing
- Product Promotions
- Contract Negotiations
- Market Intelligence
- Account Development
- Staff Training
- Account Servicing
- Customer Relations
Timeline
Service Manager
PepsiCo
01.2024 - Current
Pre Sales Rep
PepsiCo
03.2020 - 01.2024
Warehouse Lead
PepsiCo
12.2016 - 03.2020
Merchandiser
PepsiCo
12.2014 - 12.2016
Sales Representative
Coca-Cola
01.2010 - 08.2014
Merchandising Manager
Coca-Cola
01.2007 - 01.2010
High School Diploma -
Plainview High School
Business Administration
Eastern New Mexico University
Business Administration
Clovis Community College
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