Daniel Penaloza

Server

Empanada Mama

, NY

03.2018 - Current

Communicated effectively with kitchen staff regarding customer allergies or special requests.
Prepared drinks according to standard recipes.
Assisted in training new servers.
Maintained records of transactions made during shift as required by law or company policy.
Checked food before serving it to customers.
Took orders from customers accurately and in a timely manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Stayed informed about daily specials, new menu items, promotions.
Ensured that each guest was served courteously, quickly, and efficiently.
Monitored dining room for cleanliness and proper set-up at all times.
Provided excellent customer service to ensure satisfaction.
Greeted guests and provided menus.
Accurately recorded orders on cash register and point-of-sale system.
Responded efficiently to guest inquiries and complaints in a professional manner.
Delivered food orders promptly and courteously.
Cleaned tables and chairs to prepare dining area for next customers.
Trained new employees on restaurant procedures and plating techniques.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Provided exceptional service to high volume of daily customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Greeted customers, answered questions and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Presented menus and answered questions regarding items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.