Daniel Pendergast
Sheridan,WY
Summary
Proven leader with a track record of enhancing customer retention and boosting merchandise sales at Franz Family Bakery. Excelled in cross-selling techniques and customer service, significantly improving revenue. Skilled in time management and fostering team collaboration, consistently meeting sales goals through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
Route Sales Representative
Franz Family Bakery
09.2015 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Stocked shelves and loaded orders to prepare deliveries.
- Operated delivery vehicles safely and efficiently.
Team Leader
Tractor Supply Company
01.2015 - 09.2015
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Frequently inspected production area to verify proper equipment operation.
Deli Service Manager
New Seasons Market
10.2011 - 12.2014
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Online Department Manager
New Seasons Market
09.2009 - 10.2011
- Responsible for planning the day's delivery schedule
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Communicated with customers regarding out of stock items and offering possible substitutions
- Established clear performance expectations for staff members which led to increased accountability.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
Bachelor of Arts - History
University of California - San Diego
La Jolla, CA05.1993
Skills
- Sales Goals
- Stock Rotation
- Customer Service
- Time Management
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Professionalism
- Reliability
- Merchandising Strategies
Timeline
Route Sales Representative
Franz Family Bakery
09.2015 - Current
Team Leader
Tractor Supply Company
01.2015 - 09.2015
Deli Service Manager
New Seasons Market
10.2011 - 12.2014
Online Department Manager
New Seasons Market
09.2009 - 10.2011
Bachelor of Arts - History
University of California - San Diego
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