Mohamed Osman
Tucson,AZ
Summary
Versatile professional with a proven track record in enhancing passenger satisfaction at Grab Driver Kuala Lumpur, spearheading digital marketing strategies as a self-employed Brand Manager, and fostering technology skills at Somali Community Malaysia. Excelled in critical thinking and multicultural communication, achieving significant user engagement increases. Demonstrates patience and a growth mindset, adept at driving results across diverse roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Taxi Driver
Grab Driver Kuala Lampur
07.2022 - 12.2023
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
Brand Manager - Ecommerce and Digital Marketing
Self Employed Web
01.2020 - 12.2022
- Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation.
- Streamlined online customer journey, resulting in enhanced user satisfaction and increased time spent on site.
- Managed annual budget allocation across various digital channels, ensuring efficient use of resources for maximum ROI.
- Increased brand awareness by spearheading effective social media initiatives and influencer partnerships.
- Conducted market research to identify new opportunities and target markets.
Computer Teacher
Somali Community Malaysia
03.2009 - 04.2014
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Invigilated and graded projects, quizzes and examinations.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
Education
Teacher Training Developement Certification - Education
Hartford Academy
MalaysiaHigh School Diploma -
Hodan Highschool
Somalia2001
Skills
- Patience and Tolerance
- Safety Regulations
- Defensive Driving
- Road regulations knowledge
- Critical Thinking
- Lesson Planning
- Growth Mindset
- Positive Role Model and Mentor
- Collaborative learning
- Fluent in somali, english, arabic, malay
Accomplishments
- Earned "best community initiative award" Award for helping the youth developthe most substantial skills and become knowledgeable..
Certification
teacher training development Training 2013
Languages
english
Full Professional
somali
Native or Bilingual
Arabic
Limited Working
Malay
Limited Working
Timeline
Taxi Driver
Grab Driver Kuala Lampur
07.2022 - 12.2023
Brand Manager - Ecommerce and Digital Marketing
Self Employed Web
01.2020 - 12.2022
Computer Teacher
Somali Community Malaysia
03.2009 - 04.2014
Teacher Training Developement Certification - Education
Hartford Academy
High School Diploma -
Hodan Highschool