Daniel Perez
Simi Valley,CA
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping veterans and their families.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Veterans Peer Access Network
07.2023 - Current
- Built relationships with veterans based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
- Transported supplies to events, veterans, and their families as needed.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Collaborated with other professionals to coordinate comprehensive care for veterans.
- Used online platform to input notes and personal identifying information for leadership and other providers as needed.
- Maintained up to date knowledge of as many VA benefits and assistance organizations as possible to ensure veterans were assisted.
- Managed up to 30 cases monthly depending on workflow and staffing.
- Engaged in community outreach to reach out to other veterans when time permitted.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services
Bicycle Mechanic
Trek Bicycle
04.2021 - 06.2023
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
- Worked occasionally with Non-Profit organization called Soldiers on Single Track to give veterans assistance with repairs as needed.
- Worked with at least 5-8 customers daily over via phone and in person, answering questions with knowledge and attentively.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used company software to connect with customers and leave notes for Service Manager to ensure quality hand offs.
- Used online platform to submit warranty claims with efficiency and documents to corporate.
Auto Lube Technician
Walmart
04.2020 - 02.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
Shift Supervisor
Bruxie
09.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Assisted staff as needed.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responsible for quality control with as many as 50 customers in store at any given time
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Documented daily production and materials usage on a spreadsheet to track data.
Barista Shift Supervisor
Coffee Bean & Tea Leaf
11.2016 - 09.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored customer feedback to improve barista performance and customer service.
Wheeled Vehicle Mechanic (91B)
US Army
02.2014 - 11.2015
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed wheeled vehicle recovery operations.
- Performed semi-annual and annual scheduled services on wheeled and track vehicles.
- Handled repair work and maintenance to keep vehicles functional.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated and oversaw vehicle modification process.
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Upheld the US Army dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions.
Education
Bachelor of Science - Cyber Security
California School of Arts And Technology
San Diego, CA03.2027
High School Diploma -
San Fernando Valley Academy
Northridge, CA06.2010
Skills
- Computer Literacy
- Documentation
- Relationship Building
- Problem-Solving
- Remote Office Availability
- Organization
- Excellent Communication
- Time Management
Certification
- Certified Peer Support Specialist
- Boundaries and Ethics Certified
Languages
Spanish
Native or Bilingual
Timeline
Peer Support Specialist
Veterans Peer Access Network
07.2023 - Current
Bicycle Mechanic
Trek Bicycle
04.2021 - 06.2023
Auto Lube Technician
Walmart
04.2020 - 02.2021
Shift Supervisor
Bruxie
09.2019 - 03.2020
Barista Shift Supervisor
Coffee Bean & Tea Leaf
11.2016 - 09.2019
Wheeled Vehicle Mechanic (91B)
US Army
02.2014 - 11.2015
Bachelor of Science - Cyber Security
California School of Arts And Technology
High School Diploma -
San Fernando Valley Academy
- Certified Peer Support Specialist
- Boundaries and Ethics Certified
Similar Profiles
Dr Biraj Mehta RathiDr Biraj Mehta Rathi
Review Editor at Sambhashan : A Free Open Access Peer-Reviewed Interdisciplinary Journal of the UnivReview Editor at Sambhashan : A Free Open Access Peer-Reviewed Interdisciplinary Journal of the Univ
Benjamin MartinBenjamin Martin
Program Manager at Project Return Peer Support NetworkProgram Manager at Project Return Peer Support Network
Tanithia NorrisTanithia Norris
Medical Claims Specialist | Medical Claim Processor at Access Community Health NetworkMedical Claims Specialist | Medical Claim Processor at Access Community Health Network