Concierge
Kay Jewelers
11.2023 - 01.2024
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld store policies and procedures by providing high level of customer service.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Promoted company and store amenities through engaging conversations with guests about their preferences and interests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Collaborated with sales representatives and managers to create seamless guest experiences from entrance to check-out.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.