Daniel Perez
Houston,TX
Summary
Adept at transaction auditing and balancing accounts, I leveraged clerical expertise at Extended Stay America to enhance guest satisfaction and streamline operations. Skilled in fostering team collaboration, my proactive approach and keen attention to detail led to a significant improvement in audit accuracy and operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Associate
Oreily's Auto Parts
Houston, TX
12.2023 - Current
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Recommended, selected and located merchandise based on customer desires.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
Security Officer
United Protective Svc
Houston, TX
11.2022 - Current
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Reported safety hazards for remediation response.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided escorts for visitors as needed throughout the facility.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Checked for safety hazards and took corrective action when necessary.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored premises and recorded activity in daily officer reports.
- Confirmed visitor identification prior to granting entry into the building.
Night Auditor
Extended Stay America
Kingwood, TX
07.2017 - Current
- Coordinated with guest services and concierge team to meet guest needs.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assessed checklist on daily basis and planned shift accordingly.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Transmitted and received messages using telephones or telephone switchboards.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Reported any discrepancies immediately upon discovering them.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Coded invoices to maintain organized and accurate records.
- Tracked income and expenses for business using accounting software.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Jersey Village Highschool
Houston, TX06-2002
Skills
- Transaction auditing
- Clerical duties
- Balance reporting
- Tracking expenses
- Registration processing
- Recordkeeping
Timeline
Sales Associate
Oreily's Auto Parts
12.2023 - Current
Security Officer
United Protective Svc
11.2022 - Current
Night Auditor
Extended Stay America
07.2017 - Current
High School Diploma -
Jersey Village Highschool
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