Bilingual professional with a strong record in public service, community outreach, and program management. Experienced in supervising teams, expanding access to services, and leading inclusive, results-driven initiatives. Skilled in building partnerships, engaging diverse communities, and managing educational programs.
Overview
13
13
years of professional experience
7
7
Certifications
Work History
Client Services Coordinator
Newark Housing Authority
10.2024 - Current
Directed compliance oversight for 22 resident-led associations serving 18,000+ residents, ensuring alignment with HUD regulations (24 CFR Part 964) and standards for elections, governance, recordkeeping, and use of Tenant Participation Funds (TPF).
Led over 10 annual training initiatives for board members, improving governance protocols, public meeting procedures, and reporting accuracy—resulting in a 40% increase in participation and leadership accountability.
Advised executive boards on nonprofit operations, including EIN registration, IRS and state filings, and documentation required to maintain 501(c)(3) status.
Supported community-driven programming aligned with housing, education, and wellness priorities—adapting outreach to meet diverse resident needs.
Collaborated with program coordinators to enhance engagement and service delivery for HUD’s Family Self-Sufficiency (FSS) and ROSS initiatives, improving access and cultural responsiveness.
Resident Services Coordinator
Hoboken Housing Authority
05.2017 - 10.2024
Led strategic planning and multi-agency coordination across housing, health, and emergency services to deliver resident-centered programs, reaching over 2,700 residents annually.
Expanded the Authority’s partnership network from fewer than 5 to over 40 active community organizations, enhancing access to education, health, and workforce resources through collaborative programming.
Designed and implemented the Authority’s first comprehensive resident communication strategy, integrating digital tools (text alerts, social media, video streaming) and traditional outreach to increase engagement by 65%.
Reestablished and supported inactive Tenant Associations by coordinating fair elections, drafting bylaws, and facilitating monthly meetings—strengthening self-governance and resident leadership in accordance with HUD standards.
Reduced program costs by 25% through in-kind donations and strategic sponsorships, allowing for expanded service offerings without increasing the budget.
Associate Chaplain
Hackensack Meridian Palisades Medical Center
03.2018 - 08.2022
Provided trauma-informed emotional and spiritual support to patients and families during crises, medical emergencies, and end-of-life care—demonstrating compassion, cultural sensitivity, and calm under pressure.
Delivered bilingual, culturally responsive pastoral care to a patient population that was over 60% Spanish-speaking, addressing spiritual needs across diverse faith traditions.
Collaborated with interdisciplinary teams (physicians, nurses, social workers) to ensure patient-centered care, offering insights into how cultural or religious values shaped treatment decisions and communication.
Coordinated with multi-faith chaplaincy teams to align spiritual care services with individual patient beliefs—facilitating inclusive, respectful environments across religious and cultural backgrounds.
Supported hospital-wide emergency response efforts during the COVID-19 pandemic, serving on the front lines of compassionate care and crisis intervention.
Public Relations Director / Community Outreach Coordinator
Church of God of Prophecy
10.2012 - 04.2017
Launched the church’s first structured outreach initiative, coordinating health fairs, education sessions, and workforce workshops that served over 800 individuals annually and grew community reach from 10% to over 90%.
Built and sustained a network of 22 partnerships with local nonprofits and service agencies, delivering resources in health, financial literacy, job training, and family support—establishing the church as a trusted anchor institution.
Developed and managed the church’s public relations strategy, including printed materials, brochures, community bulletin boards, and media campaigns, significantly increasing public awareness and engagement.
Designed the church’s first volunteer coordination system, resulting in a 50% increase in volunteer participation and improved consistency in event planning and delivery.
Oversaw post-Hurricane Sandy recovery efforts, coordinating with contractors and insurance adjusters to manage claims, restore facilities, and maintain regulatory compliance during city inspections.
Education
Master of Science - Counseling
University of Phoenix
Phoenix, AZ
Bachelor of Arts - Psychology
Seton Hall University
South Orange, NJ
Skills
Staff Supervision & Scheduling
Program Development & Evaluation
Strategic Planning & Multi-Agency Coordination
Community Engagement & Outreach
Public Relations & Communications
Bilingual Communication (English & Spanish)
Volunteer Management & Stakeholder Collaboration
Budget Oversight & Resource Allocation
HUD, Fair Housing & 24 CFR Compliance
Digital Communications & Social Media Strategy
Crisis Response & Culturally Responsive Care
Ethics, Governance, & Organizational Management
Certification
Clinical Pastoral Education (CPE), 4 Units, Hackensack Meridian Health / Palisades Medical Center, North Bergen, NJ
Timeline
Client Services Coordinator
Newark Housing Authority
10.2024 - Current
Associate Chaplain
Hackensack Meridian Palisades Medical Center
03.2018 - 08.2022
Resident Services Coordinator
Hoboken Housing Authority
05.2017 - 10.2024
Public Relations Director / Community Outreach Coordinator