Daniel Perez
Cutler Bay
Summary
Highly skilled in customer service with background as Valet Runner. Bring focus on providing top-notch service and maintaining professionalism during high-stress situations. Skills include efficient parking, quick vehicle retrieval, trustworthiness with client property, and strong communication skills. Previous roles resulted in improved customer satisfaction scores due to swift service and courteous interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Valet Runner/ Overnight Supervisor
Five Star Valet
Edgewater
06.2023 - Current
- Provided exceptional valet service to guests, ensuring a positive and memorable experience
- Efficiently parked and retrieved vehicles in a timely manner, maintaining a smooth flow of traffic
- Demonstrated strong attention to detail by accurately recording vehicle information and ensuring the safekeeping of keys
- Maintained cleanliness and organization of the valet area, creating an inviting atmosphere for guests
- Collaborated with team members to coordinate parking logistics during high-volume events
- Assisted guests with loading/unloading luggage or other belongings as needed
- Adhered to all safety protocols and procedures while operating vehicles in various weather conditions
- Implemented effective communication strategies to efficiently manage guest requests and inquiries
- Resolved customer complaints or issues promptly and professionally, ensuring guest satisfaction at all times
- Trained new valet staff on company policies, procedures, and customer service standards
Valet Supervisor
REEF Technology
Coral Gables
04.2021 - Current
- In the 2 years that I've worked as a Valet driver for the Hyatt Regency in Coral Gables I have been given an enriching experience.
- Originally just a driver, I worked my way up to supervisor position in only a few months, and have since worked as a Supervisor that works closely with my drivers and the hotel to ensure an outstanding experience for guests of the hotel and clients of our service.
- My responsibilities as a supervisor include: Customer service on a first greeting level where we the valet are what make the first and most important impression about us and the hotel.
- We ensure that guests feel welcomed, and assist with any luggage they might have.
- We also aid with any questions or concerns regarding valet, the hotel, or locations near the hotel.
- A strong foundation in solid communication skills, teamwork, and leading skills in handling and ensuring the valet team provides the best service possible.
- As Supervisors, when the manager is not around, it is our job to be the best representative of our company and the hotel we work alongside.
- As we work closely as a team not just with the valet team, but also the hotel staff to ensure we deliver a strong satisfactory service and resolve any issue a guest might have.
- Experience in problem solving and quick thinking.
- Making the deposit slips of any cash charge, and handling the register we have for any cash payments for visitors that only wish to use our service or are visiting guests of the hotel.
- Experience regarding basic applications of mathematics.
Overnight Crew Member
McDonald's
Cutler Bay
01.2020 - 02.2020
- My position was to stay overnight and assist with tasks such as Attend to customers that came in at the earlier part of the night than attend to them at the drive-thru window.
- When not attending to customers, we restock supplies for the next day and clean the tools we use to serve and prepare the food.
- I was mostly in charge of stocking and attending to customers at the window.
- But at times I was also in charge of dishwashing as well.
- But I also worked day shifts so I'm very familiar with handling customer service at a cash register and assisting them with any problems they may have with their food.
Delivery Driver
Panera Bread
Cutler Bay
08.2019 - 10.2019
- I worked at Panera Bread for 2 and a half months, where I gained hands-on experience in customer service, support, and working in a group with others that wasn't a controlled or educational environment.
- What I took away from Panera was an experience in formerly mentioned traits but also how to be a better team member and better time management.
- During my work, I was delivering food to our guests and providing a Panera bread experience at their doorsteps.
- I also cleaned tables and dishes to assist in keeping the workflow going so that nothing slowed down our pace along with co-workers when I am not doing deliveries.
Education
Honors (High school diploma) -
Cutler Bay Senior Highschool
Cutler Bay, FLHigh school diploma or GED -
Skills
- Commercial Cleaning
- Guest Services
- Microsoft Office
- Delivery driver experience
- Valet Parking
- Microsoft PowerPoint
- Driving
- Manual handling
- Time Management
- Commercial driving
- Basic Math
- Word processing
- Computer skills
- Phone Etiquette
- Microsoft Word
- Heavy lifting
- Food Service
- Cashiering
- Cash Handling
- Customer Service
- Outdoor work
- Typing
- Computer literacy
Certification
Driver's License, CDL
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Valet Runner/ Overnight Supervisor
Five Star Valet
06.2023 - Current
Valet Supervisor
REEF Technology
04.2021 - Current
Overnight Crew Member
McDonald's
01.2020 - 02.2020
Delivery Driver
Panera Bread
08.2019 - 10.2019
Honors (High school diploma) -
Cutler Bay Senior Highschool