Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Perry

Summary

Over 15 experience working in a corporate retail environment; 4 years in warehouse management. Highly skilled in overseeing store operations and achieving set goals Proficient in understanding marketplace needs and strategies needed to drive sales. Hands on experience in ensuring proper merchandise presentation In depth knowledge of controlling store expenses to maximize profitability Effective skills in payroll planning and scheduling

skills to navigate complex cases effectively and deliver optimal outcomes.

Overview

21
21
years of professional experience

Work History

Senior Claims Specialist

Firestone Complete Auto Care
04.2021 - Current
  • Maintain individually assigned automotive, and property damage claims from Firestone, Tires Plus, Hibdon Tires Plus & Wheel Works while striving to protect company assets and retain a valued customer
  • Collaborate with Field teammates, Area Mangers, Regional Operations Managers, Region Managers, to collect accurate data and information for third party investigations
  • Negotiate and pay dealership or body shop estimates and invoices in a timely manner
  • Partner with Attorney’s and insurance companies on subrogation demands and settlements
  • Create and maintain Enterprise rental agreements, Safelite window installs, and pay invoices
  • Create and update SOPs for the Claims & Customer Retention team for training and ongoing operational excellence

Retail Store Manager

Firestone Complete Auto Care
05.2015 - 04.2021
  • Maintain all previous work responsibilities along with overseeing all store operations
  • Involved in every aspect of the store operation
  • To include selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services

Manager of Vehicle Sales

Firestone Complete Auto Care
06.2014 - 05.2015
  • Managed and monitored all work flow in the shop
  • Monitored the front shop regularly, talking to staff and customers, and identifying and resolving urgent issues
  • Completed store operational requirements by scheduling and assigning employees; following up on work results
  • Identified current and future customer requirements by establishing rapport with potential and actual customers
  • Ensured availability of merchandise and services by maintaining inventories
  • Maintained the stability and reputation of the store by complying and enforcing company policies and requirements
  • Completed daily and weekly store paperwork including bills, sales tickets, payroll corrections, etc

Manager of Tires Sales

Firestone Complete Auto Care
01.2008 - 06.2014
  • Managed daily operations while merchandising, maintaining and assembling tire displays for promotions
  • Ensured superior customer relationships and services while monitoring, evaluating and presenting solutions to potential problem customer/fleet/commercial accounts
  • Responsible for invoicing/filing of work orders, preparing routine reports, assisting the store manager with special assignments, and prospecting for new customers
  • Support efforts of sales personnel profitability while achieving effective utilization of all company assets; growth of sales, profit generation and improvement

Distribution Center Warehouse Manager/Operator

10.2003 - 09.2007
  • Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Safeguarded warehouse operations and contents by establishing and monitoring security procedures and protocols
  • Controlled inventory levels by conducting physical counts; reconciling with data storage system

Education

Bachelor of Arts -

Cumberland University
Lebanon, Tennessee

Skills

  • Industry networking
  • Claims management expertise
  • Sales growth
  • Sales analysis
  • Coaching and mentoring
  • Strategic planning
  • Employee scheduling
  • Safety oversight
  • Warehouse operation oversight
  • Logistics management
  • Budget management
  • Quality assurance

Timeline

Senior Claims Specialist

Firestone Complete Auto Care
04.2021 - Current

Retail Store Manager

Firestone Complete Auto Care
05.2015 - 04.2021

Manager of Vehicle Sales

Firestone Complete Auto Care
06.2014 - 05.2015

Manager of Tires Sales

Firestone Complete Auto Care
01.2008 - 06.2014

Distribution Center Warehouse Manager/Operator

10.2003 - 09.2007

Bachelor of Arts -

Cumberland University

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Daniel Perry