Daniel Petti
Jenkintown,PA
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
ADT Security
08.2021 - 11.2025
- Resolved customer inquiries through phone and chat, enhancing satisfaction levels.
- Assisted in technical troubleshooting of security systems, improving resolution times.
- Documented customer interactions accurately in Salesforce Lightening system, ensuring data integrity.
- Provided training to new staff on procedures and software applications, fostering team development.
- Collaborated with sales and technical teams to address complex service requests efficiently.
- Conducted follow-up communications post-service to ensure ongoing customer satisfaction and retention.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Sales Associate
US Bug Squad LLC
06.2018 - 01.2021
- Developed strong customer relationships through effective communication and product knowledge.
- Analyzed customer feedback to enhance service delivery and product offerings.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Manager
Premier Security USA
11.2013 - 05.2018
- Led sales team in achieving quarterly revenue targets through strategic planning and execution.
- Developed and implemented effective sales strategies to enhance market penetration and customer engagement.
- Mentored junior sales staff, fostering skill development and improving overall team performance.
- Established strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Conducted regular training sessions on sales techniques, enhancing team capabilities and boosting productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Expanded market share by identifying and penetrating untapped markets.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Nusing
Community College of Philadelphia
Philadelphia, PA06-2006
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Product knowledge
- Active listening
- Sales support
- Customer response
- Appointment scheduling
- Salesforce
- Payment processing
- Technical troubleshooting
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Email communication
- Issue troubleshooting
- Remote support tools
- Attention to detail
- Customer service
- Collaborative team player
- Interpersonal skills
- Customer communication and empathy
- Customer service expert
- Problem-solving abilities
- Support services
- Highly professional
- Friendly and patient
- Call center operations
- User support
- Incoming call management
- Remote technical support
- Call management
- Error detection
Certification
- Certified Medical Assistant, Temple University Health System - 2001-2008
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
ADT Security
08.2021 - 11.2025
Sales Associate
US Bug Squad LLC
06.2018 - 01.2021
Sales Manager
Premier Security USA
11.2013 - 05.2018
No Degree - Nusing
Community College of Philadelphia