Daniel Philbin
Plymouth,MI
Summary
Proven Service Technician and Sales Associate with a robust background at Menards Inc., showcasing exceptional customer service and team collaboration skills. Expert in residential construction and safety awareness, adept at enhancing sales through strategic merchandising and customer engagement. Achieved significant service goals by leveraging strong physical strength and subcontractor experience. Before the two jobs i have listed I ran my own construction Company for years , Sub contacting and working for various company's. Before that I worked in warehousing for a few years and in production,on a line and quantity based also for over 2 years. I Have and can work any shift. Just ask me and I can tell you more, i just cant remember the exact dates.
Overview
7
7
years of professional experience
Work History
Sales Associate / Stock Building Dept.
Menards Inc. - Home Improvement
Livonia, MI
04.2024 - 02.2025
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged customers in friendly, professional dialogue to determine needs.
Service Technician
Mullagans Windows and doors
Livonia, MI
04.2018 - 12.2023
- Replaced worn or damaged parts with OEM replacements as necessary.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Adhered to quality assurance procedures during every stage of the service process.
- Installed new systems according to manufacturer specifications.
- Communicated with vendors regarding supply orders and delivery timelines.
- Completed scheduled appointments on time to drive quality service.
- Assisted with installation projects at both residential and commercial sites.
- Maintained accurate records of service calls, repairs, and parts used.
- Collaborated with team members to complete projects efficiently and effectively.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Diagnosed problems and determined solutions for various customer issues.
Education
High School Diploma -
Helena High
Helena, MT06-1988
Skills
- Subcontractor Experience: I have worked alone and with crews all my life doing roofing, siding, and window installation and repairs I'm able to work on hard tasks for very long periods of time I am in good shape and can lift very heavy things I work well with others as a team member
- Workplace safety
- Physical strength
- Heavy lifting
- Tool maintenance
- Hand-eye coordination
- Residential construction
- Safety awareness
- Endurance and stamina
- Ladder safety
- Truck loading and unloading
Timeline
Sales Associate / Stock Building Dept.
Menards Inc. - Home Improvement
04.2024 - 02.2025
Service Technician
Mullagans Windows and doors
04.2018 - 12.2023
High School Diploma -
Helena High
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