Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Phillips

Edgewood,NM

Summary

Dynamic Sales and Design Manager with 18 years of experience, skilled in strategic planning and customer relationship management. Proven ability to enhance client satisfaction and operational efficiency through effective leadership and multiple manufacturer certifications. Proficient in Microsoft Office Suite, with a strong focus on continuous improvement and team empowerment.

Overview

26
26
years of professional experience

Work History

Sales and Design Manager

HSS / ICSS
03.2023 - 04.2025
  • Meet with Residential, Commercial, and Industrial existing and new clients. Design and quote burglary, fire, access control, and video surveillance systems that matched their budget and needs.
  • Perform all necessary paperwork (lease agreement, purchase agreements, surveillance agreements, etc) and go over paperwork with customer.
  • Meet with operations manager to coordinate equipment purchasing and scheduling
  • Meet with technicians in the field to perform walk-through of each job.
  • Training new technicians (installing, programming, servicing, and inspecting) for most brands

President

4Alarm Service
06.2018 - 03.2023
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Performed all sales, and contract paperwork


Vice President

4Alarm Service
02.2015 - 06.2018
  • Cultivated strong relationships with customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Performed all sales and contract paperwork

Operations Manager

4Alarm Service
07.2008 - 02.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed all installation projects including meeting with inspectors and fire marshal.

Installation and Service Technician

4Alarm Service
06.1999 - 07.2008
  • Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
  • Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.
  • Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
  • Streamlined service processes by maintaining accurate documentation of work orders, service records, and inventory levels.
  • Performed installation, service, and inspections for multiple brands of burglar, fire, access control, and video surveillance systems.

Education

High School Diploma -

Moriarty High School
Moriarty
05-1999

Skills

    Journeyman license (ES-3J)

    Proficient in Microsoft Office Suite

    Multiple manufacturer certifications ( DMP, Napco, Gamewell, Potter, Firelite, Harrington, Global Fire Controls)

    18 Years of Sales Experience (cold call, door to door, bid work, and pre-set)

Accomplishments

Designed and constructed my own off the grid home fully permitted.

Timeline

Sales and Design Manager

HSS / ICSS
03.2023 - 04.2025

President

4Alarm Service
06.2018 - 03.2023

Vice President

4Alarm Service
02.2015 - 06.2018

Operations Manager

4Alarm Service
07.2008 - 02.2015

Installation and Service Technician

4Alarm Service
06.1999 - 07.2008

High School Diploma -

Moriarty High School

Similar Profiles

CREATE PROFILE
Daniel Phillips